Subject: Missing item//8365950992
From: Seeta Seeta <[email-masked]>
To: [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, ali inayat <[email-masked]>, Musaab Anesi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 27 Jan 2020 04:11:20 -0700 (MST)

Hi Team, 

With the reference to order number 8365950992, customer placed the order for 9 items and as per the hybris all items has been delivered to customer under tracking number:100040319075. However, customer is claiming she has not received below items: 

161366277 - - Baby Bullet 22-Piece Blender Set KWD20.73 
154268269 - - Juniors Printed Baby Bath Chair KWD3.92 
161183537 - - Juniors Printed 14-Piece Gift Set KWD4.75. 

We request you to look into this concern and help us to assist the customer. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Musaab Anesi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Sent: Monday, January 27, 2020 1:53:18 PM 
Subject: partially canceled 

Hi Seeta, 

With the reference to the order number 8365950992. Customer emailed us complaining of missing items, However, It shows that full items has been delivered to the customer . 
We escalated the case to the postapuls three times , And when they responded to us they informed that the items has been delivered . 

Below the mail we have raise it to postaplus team. 

Problem Statement: (missing items) 
Order Date : JAN 1, 2020 
Delivery Date: Jan 4, 2020 
Order ID: 8365950992 
Tracking ID: 100040319075 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 9 items but as per the customer she only received 6 items, However, due to the consignment 9 items were delivered. (customer is claiming he received one small pack only) 
Assistance required : Kindly confirm did you deliver the full order? pleas provide POD if you did. 

the missing items are the following : 

161366277 - - Baby Bullet 22-Piece Blender Set KWD20.73 
154268269 - - Juniors Printed Baby Bath Chair KWD3.92 
161183537 - - Juniors Printed 14-Piece Gift Set KWD4.75. 

Awaiting for your response . 

Please look into this concern and advise for further step 

Thanks&Regards, 
Musaab Hussein