Subject: RE: Late Delivery//6457600431
From: Mohd Imran <[email-masked]>
To: Amr Essam <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: ali inayat <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shipa Delivery Support <[email-masked]>, "[email-masked]" <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Noor Alkatib <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 27 Jan 2020 07:26:25 +0000

Hi @Amr Essam<mailto:[email-masked]>,

Can you please help us to get this case closed.

If unable to deliver please mark it as lost, in order to initiate refund.

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, January 27, 2020 12:31 AM
To: Escalations Dxbteam <[email-masked]>
Cc: ali inayat <[email-masked]>; Shipa Delivery Support <[email-masked]>; [email-masked]; [email-masked]; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Apoorv Joshi <[email-masked]>; Noor Alkatib <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late Delivery//6457600431

External email sender, please take precaution.
Hi Team,

With reference to this ticket 383226<https://landmarkgroupservice.freshdesk.com/a/tickets/383226>
Order ID – 6457600431
Tracking ID : S000371421417

Since one month we have escalated this issue around 7 times and we are just getting the same reply, without any update and we can see that on shipa website the last update was on 22/12/2019. (Pickup Completed-Scheduled)
Kindly help us to close this case. as customer chasing us for his order.

Regards,
Fauzan

________________________________
From: "Shipa Delivery Support ([email-masked]<mailto:[email-masked]>)" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>, [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "fauzan musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Noor Alkatib" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 January, 2020 19:21:38
Subject: RE: Late Delivery//6457600431

Dear Team,

Thank you for reaching out to us.

Kindly note that we will do our best to arrange a delivery attempt as soon as possible.

Best regards,

Yazan Alkhateeb
Customer Care
[http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png]<https://www.shipa.com>
M: 800 SHIPA
www.shipa.com<https://www.shipa.com>

________________________________
From: CST000000006 Shipa Customer Customer
Sent: 13/1/2020 3:46 PM GMT+02:00
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: Late Delivery//6457600431<callto:6457600431>
Hi Team

Please assist with the delivery of order id: 6457600431. The customer placed the order on 20 Dec'19. Details below:

Order ID – 6457600431
Tracking ID : S000371421417

We look forward to hear from  you soon.

Thanks
Inayat Ali

________________________________
From: "Noor Alkatib" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 January, 2020 15:56:29
Subject: Late Delivery

Hi Team,

With reference to the order number:6457600431<callto:6457600431> with ticket number (383226)

Customer placed this order on 20-Dec-2019 . Customer is complain that he didn't receive his order.

We first  escalated this case on  2 Jan 2020 . Customer contacted us on 2 Jan 2020.  We escalated it secondly on 3 Jan 2020  without any answer from the warehouse.

 Note: the customer is raising this issue for the first time .

Customer is shopping with us since 2019 and  this is his first order .

Please advise. Thank you for helping us close this case.

Regards,
Noor

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