Subject: Re: Late Delivery//6457600431
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: ali inayat <[email-masked]>, Shipa Delivery Support <[email-masked]>, [email-masked], [email-masked], Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Noor Alkatib <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 26 Jan 2020 13:31:06 -0700 (MST)

Hi Team, 

With reference to this ticket [ https://landmarkgroupservice.freshdesk.com/a/tickets/383226 | 383226 ] 
Order ID – 6457600431 
Tracking ID : S000371421417 

Since one month we have escalated this issue around 7 times and we are just getting the same reply, without any update and we can see that on shipa website the last update was on 22/12/2019. (Pickup Completed-Scheduled) 
Kindly help us to close this case. as customer chasing us for his order. 

Regards, 
Fauzan 

From: "Shipa Delivery Support ([email-masked])" <[email-masked]> 
To: "ali inayat" <[email-masked]>, [email-masked], [email-masked] 
Cc: "Seeta Seeta" <[email-masked]>, "fauzan musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Noor Alkatib" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 13 January, 2020 19:21:38 
Subject: RE: Late Delivery//6457600431 

Dear Team, 

Thank you for reaching out to us. 

Kindly note that we will do our best to arrange a delivery attempt as soon as possible. 

Best regards, 

Yazan Alkhateeb 
Customer Care 
[ https://www.shipa.com/ ] 
M: 800 SHIPA 
[ https://www.shipa.com/ | www.shipa.com ] 
From: CST000000006 Shipa Customer Customer 
Sent: 13/1/2020 3:46 PM GMT+02:00 
To: [email-masked] ; [email-masked] ; [email-masked] 
Cc: [email-masked] ; [email-masked] ; [email-masked] ; [email-masked] ; [email-masked] ; [email-masked] 
Subject: Re: Late Delivery// [ callto:6457600431 | 6457600431 ] 

Hi Team 
Please assist with the delivery of order id: 6457600431 . The customer placed the order on 20 Dec'19. Details below: 
Order ID – 6457600431 
Tracking ID : S000371421417 
We look forward to hear from you soon. 
Thanks 
Inayat Ali 

From: "Noor Alkatib" < [email-masked] > 
To: "Seeta Seeta" < [email-masked] >, "ali inayat" < [email-masked] >, "Fauzan Ahmad, Musalman" < [email-masked] > 
Cc: "Urvika Chaudhary" < [email-masked] > 
Sent: Monday, 13 January, 2020 15:56:29 
Subject: Late Delivery 

Hi Team, 

With reference to the order number: [ callto:6457600431 | 6457600431 ] with ticket number (383226) 

Customer placed this order on 20-Dec-2019 . Customer is complain that he didn't receive his order. 

We first escalated this case on 2 Jan 2020 . Customer contacted us on 2 Jan 2020 . We escalated it secondly on 3 Jan 2020 without any answer from the warehouse . 

Note: the customer is raising this issue for the first time . 

Customer is shopping with us since 2019 and this is his first order . 

Please advise. Thank you for helping us close this case. 

Regards, 

Noor