Subject: Re: WWD ISSUE
From: Algaili Ahmed <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 26 Jan 2020 13:18:42 -0700 (MST)

Hi Inayat, 

The order was WWD ITEM which has been placed on Nov 21, 2019 and cancelled on 23/11/19 meaning the refund has been initiated on this date and the refund was received as the customer said, then later order was delivered to him. So in this case the customer received the product without paying and he requested to pay the value of the item. We request from the WWD team either to collect the item or the price value of it. 
Note: the customer want solution for this pending issue 

From: "Algaili Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, January 25, 2020 7:15:13 AM 
Subject: WWD ISSUE 

Hi Team, 

Please have look to the following issue and forward to the WWD team to collect the value of the product because the customer asking for instant issue fixing. 

Hi Team, 

With reference to order number 6452891312 placed on Nov 21, 2019 which has been cancelled, the customer notified us that he received the WWD item although the refund had already been credited to his account for this cancelled order. The customer has requested to pay for the product again, kindly advise, check and update us. 

Regards, 
Algaily