Subject: Re: Refund status for order id - 6459723500
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ali inayat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sun, 26 Jan 2020 13:05:35 -0700 (MST)

Hi Team, 

Kindly help us on below concern. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Sunday, 26 January, 2020 18:19:46 
Subject: Refund status for order id - 6459723500 

Hi Team, 

Case id - 408367 
Jira - https://landmark.atlassian.net/browse/REL-80465 

The customer placed an order with order id - 6459723500 on 1/5/2020 through his SADAD account and cancelled on the same day. 

We request you to help us with the refund status as the payment has been captured hence after cancellation whether the has been reversed back to the customer's SADAD account or not as it's not reflecting as refund follow-on Hybris. 

Regards, 
Manish