Subject: Re: (Refund Approval) / 6454138366
From: Shakeeb Arsalan <[email-masked]>
To: mike bermingham <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Inayat Ali <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammed Obiedo <[email-masked]>
Date: Sun, 26 Jan 2020 04:59:29 -0700 (MST)

Hi Mike, 

Any update. 

Regards 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "mike bermingham" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Inayat Ali" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammed Obiedo" <[email-masked]> 
Sent: Wednesday, 22 January, 2020 23:28:51 
Subject: Re: (Refund Approval) / 6454138366 

Hi Mike, 

Can you assist regarding the following. 
The case is pending since 26th Nov 2019. 
We need your assistance 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "mike bermingham" <[email-masked]> 
Sent: Saturday, 4 January, 2020 15:41:09 
Subject: Re: (Refund Approval) 

Hi Team, 

Customer history: Customer reported this kind of issue for the first time as per his history. (The customer is with us since 2017 and he is having more than 20 orders he is loyal customer ) . 
customer is contacting us constantly for the missing item. 

Kindly assist. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "mike bermingham" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Friday, 3 January, 2020 15:12:45 
Subject: (Refund Approval) 

Hi Mike, 

Problem Statement: (Refund Approval) 

Order Date :Nov 26, 2019 
Order ID: 6454138366 
Tracking ID: 161487484 
Issue Description: Customer placed order for 5 items but as per the customer he has only received 4 items, Under the consignment details we can see that all 5 items has been Delivered from our side. 
Case has been escalated to the warehouse 3 times, but nobody got back to us. 

Customer history: 1 ITEMS OUT OF 5 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. (THE CUSTOMER IS WITH US SINCE 2017 AND HE HAS PLENTY OF ORDERS ) 

The missing item is 161487484 - - Linda Tree Garden 5-Piece King Comforter Set - 220x240 cms ,, SAR250.00 

Assistance required : Kindly provide us approval so we can refund the customer. 

Regards, 
Shakeeb