Subject: Re: Order delay / Fodel store in transit // 9761488599
From: Mohsin Sahi <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, FODEL Support <[email-masked]>, Inayat Ali <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Jan 2020 12:53:30 +0400

Hi Team,

We have already discussed the issue with Landmark Team, Please find
attached Email for the discussion regarding the same.

Kind regards
Mohsin

On Sun, 26 Jan 2020 at 12:49, FODEL Support <[email-masked]> wrote:

> Hi Team,
>
> Will check Asap.
>
> Lopping to Mosin please check.
>
> Thanks & Regards,
>
> *Amylin Sedo*
>
>
> *Customer Support Group*
> Email    [email-masked]
> Mobile  +971588372854
>  Tel.      +97145571774
>
> <https://fodel.com/>
>
>
> On Sat, Jan 25, 2020 at 9:34 PM Shakeeb Arsalan <
> [email-masked]> wrote:
>
>> Hi Team,
>>
>> The case is pending since Nov 21st,
>> We need urgent action to resolve it
>> Please assist.
>>
>> Regards
>> Shakeeb
>>
>> ------------------------------
>> *From: *"Inayat Ali" <[email-masked]>
>> *To: *"mia" <[email-masked]>, "escalations dxbteam" <
>> [email-masked]>
>> *Cc: *"escalations dxbteam" <[email-masked]>,
>> "mia" <[email-masked]>, "Fauzan Ahmad, Musalman" <
>> [email-masked]>, "Urvika Chaudhary" <[email-masked]>,
>> "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <
>> [email-masked]>, "M Ataullah" <[email-masked]>, "Shakeeb
>> Arsalan" <[email-masked]>
>> *Sent: *Friday, 24 January, 2020 14:18:29
>> *Subject: *Re: Order delay / Fodel store in transit // 9761488599
>>
>> Team- Request to share an update on priority basis.
>>
>> Thanks
>> Inayat Ali
>>
>> ------------------------------
>> *From: *"Shakeeb Arsalan" <[email-masked]>
>> *To: *"escalations dxbteam" <[email-masked]>,
>> "FODEL Support" <[email-masked]>
>> *Cc: *"Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika
>> Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>,
>> "Apoorv Joshi" <[email-masked]>, "M Ataullah" <
>> [email-masked]>, "ali inayat" <[email-masked]>
>> *Sent: *Wednesday, 22 January, 2020 16:29:16
>> *Subject: *Re: Order delay / Fodel store in transit // 9761488599
>>
>> Hi Team,
>>
>> Kindly assist regarding the following concern
>>
>> Regards
>> Shakeeb
>>
>>
>> ------------------------------
>> *From: *"Shakeeb Arsalan" <[email-masked]>
>> *To: *"mia" <[email-masked]>, "escalations dxbteam" <
>> [email-masked]>
>> *Cc: *"Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika
>> Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>,
>> "Apoorv Joshi" <[email-masked]>, "M Ataullah" <
>> [email-masked]>, "Inayat Ali" <[email-masked]>
>> *Sent: *Monday, 20 January, 2020 23:12:42
>> *Subject: *Fwd: Order delay / Fodel store in transit // 9761488599
>>
>> Hi Team,
>>
>> Any update regarding the below concern.
>>
>> Regards
>> Shakeeb
>>
>> ------------------------------
>> *From: *"M Ataullah" <[email-masked]>
>> *To: *"Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <
>> [email-masked]>, "Fauzan Ahmad, Musalman" <
>> [email-masked]>, "Seeta Seeta" <[email-masked]>
>> *Cc: *"Urvika Chaudhary" <[email-masked]>
>> *Sent: *Monday, 20 January, 2020 20:42:24
>> *Subject: *Re: Order delay / Fodel store in transit // 9761488599
>>
>> Hi Team,
>>
>> Awaiting for response the customer is  chesing his order or refund,
>>
>> Regards
>> Ataullah
>>
>> ------------------------------
>> *From: *"Ravi Sankar Podiyattillam" <
>> [email-masked]>
>> *To: *"FODEL Support" <[email-masked]>
>> *Cc: *"Inayat Ali" <[email-masked]>, "Seeta Seeta" <
>> [email-masked]>, "Urvika Chaudhary" <[email-masked]>, "M
>> Ataullah" <[email-masked]>, "Escalations Dxbteam" <
>> [email-masked]>, "Apoorv Joshi" <
>> [email-masked]>, "Max Ecom" <[email-masked]>, "Binu
>> George" <[email-masked]>, "Deviyani Bhasin" <
>> [email-masked]>, "Prakash Iyangar" <
>> [email-masked]>, "Peter Dsouza" <
>> [email-masked]>, "Padam Raj" <[email-masked]>,
>> "Ramzee Hamza" <[email-masked]>, "Saravana Ganapathy" <
>> [email-masked]>, "Roshan Shreshtha" <
>> [email-masked]>
>> *Sent: *Wednesday, January 15, 2020 12:57:19 PM
>> *Subject: *RE: Order delay / Fodel store in transit // 9761488599
>>
>> Dear Amylin,
>>
>>
>>
>> We have checked the below order in our delivery area & RND team, they
>> said this order has hand over the same day.
>>
>>
>>
>> Also, these items are not available in our upl.
>>
>>
>>
>> For your reference pls find the below attached handover acknowledgement.
>>
>>
>>
>>
>>
>> *From:* FODEL Support <[email-masked]>
>> *Sent:* Wednesday, January 15, 2020 10:13 AM
>> *To:* Ravi Sankar Podiyattillam <
>> [email-masked]>
>> *Cc:* Inayat Ali <[email-masked]>; Seeta Seeta <
>> [email-masked]>; Urvika Chaudhary <[email-masked]>; M
>> Ataullah <[email-masked]>; Escalations Dxbteam <
>> [email-masked]>; Apoorv Joshi <[email-masked]>;
>> Max Ecom <[email-masked]>; Binu George <
>> [email-masked]>; Deviyani Bhasin <
>> [email-masked]>; Prakash Iyangar <
>> [email-masked]>; Peter Dsouza <
>> [email-masked]>; Padam Raj <[email-masked]>;
>> Ramzee Hamza <[email-masked]>; Saravana Ganapathy <
>> [email-masked]>; Roshan Shreshtha <
>> [email-masked]>
>> *Subject:* Re: Order delay / Fodel store in transit // 9761488599
>>
>>
>>
>> *External email sender, please take precaution.*
>>
>> Hi Ravi,
>>
>>
>>
>> Regarding this order this is NOT HAND.OVER on us. we did not received
>> this parcel in your warehouse.
>>
>>
>>
>> Please let me know in needed.
>>
>>
>>
>> Thanks & Regards,
>>
>> *Amylin Sedo*
>>
>> *Customer Support Group*
>>
>> Email    [email-masked]
>>
>> Mobile  +971588372854
>>
>>  Tel.      +97145571774
>>
>>
>>
>> <https://fodel.com/>
>>
>>
>>
>>
>>
>> On Wed, Jan 15, 2020 at 8:55 AM Ravi Sankar Podiyattillam <
>> [email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Below order has been dispatched on *- 11/22/19 04:15:21 AM.* And handed
>> over the same date to FODEL team.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Peter Dsouza
>> *Sent:* Wednesday, January 15, 2020 8:18 AM
>> *To:* Padam Raj <[email-masked]>; Ramzee Hamza <
>> [email-masked]>; Saravana Ganapathy <
>> [email-masked]>
>> *Cc:* Seeta Seeta <[email-masked]>; Urvika Chaudhary <
>> [email-masked]>; M Ataullah <[email-masked]>; Escalations
>> Dxbteam <[email-masked]>; Apoorv Joshi <
>> [email-masked]>; Inayat Ali <[email-masked]>; Max Ecom <
>> [email-masked]>; Binu George <[email-masked]>;
>> Ravi Sankar Podiyattillam <[email-masked]>;
>> Deviyani Bhasin <[email-masked]>; Prakash Iyangar <
>> [email-masked]>; FODEL Support <[email-masked]>
>> *Subject:* RE: Order delay / Fodel store in transit // 9761488599
>>
>>
>>
>> Dear E com Team,
>>
>>
>>
>> Please check this order and respond ASAP
>>
>>
>>
>> Thanks & Regards,
>>
>>
>>
>> Peter Dsouza
>>
>> Max Retail LLC  / Jabel Ali Ind Area-1
>>
>> Mobile: 00971 50 2960624
>>
>> Office : 00971 4 8094409
>>
>>
>>
>> *From:* Inayat Ali
>> *Sent:* Tuesday, January 14, 2020 6:17 PM
>> *To:* Max Ecom <[email-masked]>; Peter Dsouza <
>> [email-masked]>; Binu George <
>> [email-masked]>; Ravi Sankar Podiyattillam <
>> [email-masked]>; Deviyani Bhasin <
>> [email-masked]>; Prakash Iyangar <
>> [email-masked]>; FODEL Support <[email-masked]>
>> *Cc:* Seeta Seeta <[email-masked]>; Urvika Chaudhary <
>> [email-masked]>; M Ataullah <[email-masked]>; Escalations
>> Dxbteam <[email-masked]>; Apoorv Joshi <
>> [email-masked]>
>> *Subject:* Re: Order delay / Fodel store in transit // 9761488599
>>
>>
>>
>> *External email sender, please take precaution.*
>>
>>
>>
>> Hi Team
>>
>>
>>
>> The order was placed on 21 Nov and the items were not delivered.
>>
>>
>>
>> Order id: 6456783218// Tracking Id: LM571205716
>>
>>
>>
>> Please check the order details and share an update.
>>
>>
>>
>> Looking forward to it.
>>
>>
>>
>> Thanks
>>
>> Inayat Ali
>> ------------------------------
>>
>> *From: *"M Ataullah" <[email-masked]>
>> *To: *"ali inayat" <[email-masked]>, "Seeta Seeta" <
>> [email-masked]>
>> *Cc: *"Urvika Chaudhary" <[email-masked]>
>> *Sent: *Tuesday, 14 January, 2020 16:18:49
>> *Subject: *Order delay / Fodel store in transit // 9761488599
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Problem Statement: *Order delay* / *Fodel store in transit*
>>
>>
>>
>> Order Date : Nov 21, 2019
>>
>>
>>
>> Order ID: 9761488599
>>
>> Tracking ID: LM571205716
>>
>> Assistance Required: Need order availability at pickup point
>>
>>
>>
>> Issue Description: Customer placed order on Nov 21, 2019 and till now he
>> has not received the order. As per the hybris the order status is
>> STORE_IN_TRANSIT,
>>
>> Customer is chasing us for his order so we request you to expedite the
>> order.
>>
>> ​
>>
>> it's more than one month, so kindly solve it quickly,
>>
>>
>>
>> Regards,
>>
>> Syed Ataullah
>>
>>
>>
>> This e-mail message (which includes attachment/s thereto, if any, and the
>> information therein), is legally privileged, proprietary, strictly
>> confidential and exempt from disclosure, which is not waived or lost by
>> mis-transmission or error. If you are not the original intended recipient
>> of this message, it may be unlawful and illegal for you to read, print,
>> retain, copy, disseminate, disclose or otherwise use this message, or take
>> any action in reliance on it, and the same is prohibited and forbidden. If
>> you have received this email in error, please notify the sender immediately
>> by return reply and delete the message from your system without printing or
>> making a copy. Neither the sender nor we are liable for any loss or damage
>> as a result of this message, or for any delay, interception, corruption,
>> virus, error, omission, improper or incomplete transmission thereof.
>> www.landmarkgroup.com
>>
>> This e-mail message (which includes attachment/s thereto, if any, and the
>> information therein), is legally privileged, proprietary, strictly
>> confidential and exempt from disclosure, which is not waived or lost by
>> mis-transmission or error. If you are not the original intended recipient
>> of this message, it may be unlawful and illegal for you to read, print,
>> retain, copy, disseminate, disclose or otherwise use this message, or take
>> any action in reliance on it, and the same is prohibited and forbidden. If
>> you have received this email in error, please notify the sender immediately
>> by return reply and delete the message from your system without printing or
>> making a copy. Neither the sender nor we are liable for any loss or damage
>> as a result of this message, or for any delay, interception, corruption,
>> virus, error, omission, improper or incomplete transmission thereof.
>> www.landmarkgroup.com
>>
>>

-- 

*MOHSIN SAHI | Operations AssistantT: +97145571774 | M:  +97156
8103432 | E: [email-masked] <[email-masked]>  <https://fodel.com>*

Subject: Fwd: Dublicate Shipment
From: Mohsin Sahi <[email-masked]>
To: Fodel Customer Support <[email-masked]>
Date: Sun, 26 Jan 2020 12:08:51 +0400

Dear Amy,

Please find the mail reference for awb LM571205716. We have already
discussed this issue with the landmark team.

Regards with thanks

---------- Forwarded message ---------
From: Mohsin Sahi <[email-masked]>
Date: Sun, 24 Nov 2019 at 10:30
Subject: Dublicate Shipment
To: Vishal Arora <[email-masked]>

Dear Vishal,

Yesterday We Received 2 Shipment With Same AWB,
One Has Been Collected By Customer From Pick Up Location,
And 1 Shipment Is with us,

Kindly Find The Attached Picture For Your Reference,

Thanks & Regards
--

-- 

*MOHSIN SAHI | Operations AssistantT: +97145571774 | M:  +97156
8103432 | E: [email-masked] <[email-masked]>  <https://fodel.com>*

-- 

*MOHSIN SAHI | Operations AssistantT: +97145571774 | M:  +97156
8103432 | E: [email-masked] <[email-masked]>  <https://fodel.com>*