Subject: Re: Order delay / Fodel store in transit // 9761488599
From: FODEL Support <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Inayat Ali <[email-masked]>
Date: Sun, 26 Jan 2020 12:51:49 +0400

Hi Team,

Will check Asap.

Lopping to Mosin please check.

Thanks & Regards,

*Amylin Sedo*

*Customer Support Group*
Email    [email-masked]
Mobile  +971588372854
 Tel.      +97145571774

<https://fodel.com/>

On Sat, Jan 25, 2020 at 9:34 PM Shakeeb Arsalan <
[email-masked]> wrote:

> Hi Team,
>
> The case is pending since Nov 21st,
> We need urgent action to resolve it
> Please assist.
>
> Regards
> Shakeeb
>
> ------------------------------
> *From: *"Inayat Ali" <[email-masked]>
> *To: *"mia" <[email-masked]>, "escalations dxbteam" <
> [email-masked]>
> *Cc: *"escalations dxbteam" <[email-masked]>,
> "mia" <[email-masked]>, "Fauzan Ahmad, Musalman" <
> [email-masked]>, "Urvika Chaudhary" <[email-masked]>,
> "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <
> [email-masked]>, "M Ataullah" <[email-masked]>, "Shakeeb
> Arsalan" <[email-masked]>
> *Sent: *Friday, 24 January, 2020 14:18:29
> *Subject: *Re: Order delay / Fodel store in transit // 9761488599
>
> Team- Request to share an update on priority basis.
>
> Thanks
> Inayat Ali
>
> ------------------------------
> *From: *"Shakeeb Arsalan" <[email-masked]>
> *To: *"escalations dxbteam" <[email-masked]>,
> "FODEL Support" <[email-masked]>
> *Cc: *"Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika
> Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>,
> "Apoorv Joshi" <[email-masked]>, "M Ataullah" <
> [email-masked]>, "ali inayat" <[email-masked]>
> *Sent: *Wednesday, 22 January, 2020 16:29:16
> *Subject: *Re: Order delay / Fodel store in transit // 9761488599
>
> Hi Team,
>
> Kindly assist regarding the following concern
>
> Regards
> Shakeeb
>
>
> ------------------------------
> *From: *"Shakeeb Arsalan" <[email-masked]>
> *To: *"mia" <[email-masked]>, "escalations dxbteam" <
> [email-masked]>
> *Cc: *"Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika
> Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>,
> "Apoorv Joshi" <[email-masked]>, "M Ataullah" <
> [email-masked]>, "Inayat Ali" <[email-masked]>
> *Sent: *Monday, 20 January, 2020 23:12:42
> *Subject: *Fwd: Order delay / Fodel store in transit // 9761488599
>
> Hi Team,
>
> Any update regarding the below concern.
>
> Regards
> Shakeeb
>
> ------------------------------
> *From: *"M Ataullah" <[email-masked]>
> *To: *"Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <
> [email-masked]>, "Fauzan Ahmad, Musalman" <
> [email-masked]>, "Seeta Seeta" <[email-masked]>
> *Cc: *"Urvika Chaudhary" <[email-masked]>
> *Sent: *Monday, 20 January, 2020 20:42:24
> *Subject: *Re: Order delay / Fodel store in transit // 9761488599
>
> Hi Team,
>
> Awaiting for response the customer is  chesing his order or refund,
>
> Regards
> Ataullah
>
> ------------------------------
> *From: *"Ravi Sankar Podiyattillam" <
> [email-masked]>
> *To: *"FODEL Support" <[email-masked]>
> *Cc: *"Inayat Ali" <[email-masked]>, "Seeta Seeta" <
> [email-masked]>, "Urvika Chaudhary" <[email-masked]>, "M
> Ataullah" <[email-masked]>, "Escalations Dxbteam" <
> [email-masked]>, "Apoorv Joshi" <
> [email-masked]>, "Max Ecom" <[email-masked]>, "Binu
> George" <[email-masked]>, "Deviyani Bhasin" <
> [email-masked]>, "Prakash Iyangar" <
> [email-masked]>, "Peter Dsouza" <
> [email-masked]>, "Padam Raj" <[email-masked]>,
> "Ramzee Hamza" <[email-masked]>, "Saravana Ganapathy" <
> [email-masked]>, "Roshan Shreshtha" <
> [email-masked]>
> *Sent: *Wednesday, January 15, 2020 12:57:19 PM
> *Subject: *RE: Order delay / Fodel store in transit // 9761488599
>
> Dear Amylin,
>
>
>
> We have checked the below order in our delivery area & RND team, they said
> this order has hand over the same day.
>
>
>
> Also, these items are not available in our upl.
>
>
>
> For your reference pls find the below attached handover acknowledgement.
>
>
>
>
>
> *From:* FODEL Support <[email-masked]>
> *Sent:* Wednesday, January 15, 2020 10:13 AM
> *To:* Ravi Sankar Podiyattillam <
> [email-masked]>
> *Cc:* Inayat Ali <[email-masked]>; Seeta Seeta <
> [email-masked]>; Urvika Chaudhary <[email-masked]>; M
> Ataullah <[email-masked]>; Escalations Dxbteam <
> [email-masked]>; Apoorv Joshi <[email-masked]>;
> Max Ecom <[email-masked]>; Binu George <
> [email-masked]>; Deviyani Bhasin <
> [email-masked]>; Prakash Iyangar <
> [email-masked]>; Peter Dsouza <
> [email-masked]>; Padam Raj <[email-masked]>;
> Ramzee Hamza <[email-masked]>; Saravana Ganapathy <
> [email-masked]>; Roshan Shreshtha <
> [email-masked]>
> *Subject:* Re: Order delay / Fodel store in transit // 9761488599
>
>
>
> *External email sender, please take precaution.*
>
> Hi Ravi,
>
>
>
> Regarding this order this is NOT HAND.OVER on us. we did not received this
> parcel in your warehouse.
>
>
>
> Please let me know in needed.
>
>
>
> Thanks & Regards,
>
> *Amylin Sedo*
>
> *Customer Support Group*
>
> Email    [email-masked]
>
> Mobile  +971588372854
>
>  Tel.      +97145571774
>
>
>
> <https://fodel.com/>
>
>
>
>
>
> On Wed, Jan 15, 2020 at 8:55 AM Ravi Sankar Podiyattillam <
> [email-masked]> wrote:
>
> Dear Team,
>
>
>
> Below order has been dispatched on *- 11/22/19 04:15:21 AM.* And handed
> over the same date to FODEL team.
>
>
>
>
>
>
>
>
>
> *From:* Peter Dsouza
> *Sent:* Wednesday, January 15, 2020 8:18 AM
> *To:* Padam Raj <[email-masked]>; Ramzee Hamza <
> [email-masked]>; Saravana Ganapathy <
> [email-masked]>
> *Cc:* Seeta Seeta <[email-masked]>; Urvika Chaudhary <
> [email-masked]>; M Ataullah <[email-masked]>; Escalations
> Dxbteam <[email-masked]>; Apoorv Joshi <
> [email-masked]>; Inayat Ali <[email-masked]>; Max Ecom <
> [email-masked]>; Binu George <[email-masked]>;
> Ravi Sankar Podiyattillam <[email-masked]>;
> Deviyani Bhasin <[email-masked]>; Prakash Iyangar <
> [email-masked]>; FODEL Support <[email-masked]>
> *Subject:* RE: Order delay / Fodel store in transit // 9761488599
>
>
>
> Dear E com Team,
>
>
>
> Please check this order and respond ASAP
>
>
>
> Thanks & Regards,
>
>
>
> Peter Dsouza
>
> Max Retail LLC  / Jabel Ali Ind Area-1
>
> Mobile: 00971 50 2960624
>
> Office : 00971 4 8094409
>
>
>
> *From:* Inayat Ali
> *Sent:* Tuesday, January 14, 2020 6:17 PM
> *To:* Max Ecom <[email-masked]>; Peter Dsouza <
> [email-masked]>; Binu George <
> [email-masked]>; Ravi Sankar Podiyattillam <
> [email-masked]>; Deviyani Bhasin <
> [email-masked]>; Prakash Iyangar <
> [email-masked]>; FODEL Support <[email-masked]>
> *Cc:* Seeta Seeta <[email-masked]>; Urvika Chaudhary <
> [email-masked]>; M Ataullah <[email-masked]>; Escalations
> Dxbteam <[email-masked]>; Apoorv Joshi <
> [email-masked]>
> *Subject:* Re: Order delay / Fodel store in transit // 9761488599
>
>
>
> *External email sender, please take precaution.*
>
>
>
> Hi Team
>
>
>
> The order was placed on 21 Nov and the items were not delivered.
>
>
>
> Order id: 6456783218// Tracking Id: LM571205716
>
>
>
> Please check the order details and share an update.
>
>
>
> Looking forward to it.
>
>
>
> Thanks
>
> Inayat Ali
> ------------------------------
>
> *From: *"M Ataullah" <[email-masked]>
> *To: *"ali inayat" <[email-masked]>, "Seeta Seeta" <
> [email-masked]>
> *Cc: *"Urvika Chaudhary" <[email-masked]>
> *Sent: *Tuesday, 14 January, 2020 16:18:49
> *Subject: *Order delay / Fodel store in transit // 9761488599
>
>
>
> Hi Team,
>
>
>
> Problem Statement: *Order delay* / *Fodel store in transit*
>
>
>
> Order Date : Nov 21, 2019
>
>
>
> Order ID: 9761488599
>
> Tracking ID: LM571205716
>
> Assistance Required: Need order availability at pickup point
>
>
>
> Issue Description: Customer placed order on Nov 21, 2019 and till now he
> has not received the order. As per the hybris the order status is
> STORE_IN_TRANSIT,
>
> Customer is chasing us for his order so we request you to expedite the
> order.
>
> ​
>
> it's more than one month, so kindly solve it quickly,
>
>
>
> Regards,
>
> Syed Ataullah
>
>
>
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