Subject: Re: Order delay / Fodel store in transit // 9761488599
From: Shakeeb Arsalan <[email-masked]>
To: mia <[email-masked]>, [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Inayat Ali <[email-masked]>
Date: Sat, 25 Jan 2020 10:34:21 -0700 (MST)

Hi Team, 

The case is pending since Nov 21st, 
We need urgent action to resolve it 
Please assist. 

Regards 
Shakeeb 

From: "Inayat Ali" <[email-masked]> 
To: "mia" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "mia" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 24 January, 2020 14:18:29 
Subject: Re: Order delay / Fodel store in transit // 9761488599 

Team- Request to share an update on priority basis. 

Thanks 
Inayat Ali 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]>, "FODEL Support" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "ali inayat" <[email-masked]> 
Sent: Wednesday, 22 January, 2020 16:29:16 
Subject: Re: Order delay / Fodel store in transit // 9761488599 

Hi Team, 

Kindly assist regarding the following concern 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "mia" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Sent: Monday, 20 January, 2020 23:12:42 
Subject: Fwd: Order delay / Fodel store in transit // 9761488599 

Hi Team, 

Any update regarding the below concern. 

Regards 
Shakeeb 

From: "M Ataullah" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, 20 January, 2020 20:42:24 
Subject: Re: Order delay / Fodel store in transit // 9761488599 

Hi Team, 

Awaiting for response the customer is chesing his order or refund, 

Regards 
Ataullah 

From: "Ravi Sankar Podiyattillam" <[email-masked]> 
To: "FODEL Support" <[email-masked]> 
Cc: "Inayat Ali" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "M Ataullah" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Max Ecom" <[email-masked]>, "Binu George" <[email-masked]>, "Deviyani Bhasin" <[email-masked]>, "Prakash Iyangar" <[email-masked]>, "Peter Dsouza" <[email-masked]>, "Padam Raj" <[email-masked]>, "Ramzee Hamza" <[email-masked]>, "Saravana Ganapathy" <[email-masked]>, "Roshan Shreshtha" <[email-masked]> 
Sent: Wednesday, January 15, 2020 12:57:19 PM 
Subject: RE: Order delay / Fodel store in transit // 9761488599 

Dear Amylin, 

We have checked the below order in our delivery area & RND team, they said this order has hand over the same day. 

Also, these items are not available in our upl. 

For your reference pls find the below attached handover acknowledgement. 

From: FODEL Support <[email-masked]> 
Sent: Wednesday, January 15, 2020 10:13 AM 
To: Ravi Sankar Podiyattillam <[email-masked]> 
Cc: Inayat Ali <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Max Ecom <[email-masked]>; Binu George <[email-masked]>; Deviyani Bhasin <[email-masked]>; Prakash Iyangar <[email-masked]>; Peter Dsouza <[email-masked]>; Padam Raj <[email-masked]>; Ramzee Hamza <[email-masked]>; Saravana Ganapathy <[email-masked]>; Roshan Shreshtha <[email-masked]> 
Subject: Re: Order delay / Fodel store in transit // 9761488599 

External email sender, please take precaution. 

Hi Ravi, 

Regarding this order this is NOT HAND.OVER on us. we did not received this parcel in your warehouse. 

Please let me know in needed. 

	

Thanks & Regards, 

Amylin Sedo 

Customer Support Group 

Email [ mailto:[email-masked] | [email-masked] ] 

Mobile +971588372854 

Tel. +97145571774 

[ https://fodel.com/ ] 

On Wed, Jan 15, 2020 at 8:55 AM Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear Team, 

Below order has been dispatched on - 11/22/19 04:15:21 AM. And handed over the same date to FODEL team. 

From: Peter Dsouza 
Sent: Wednesday, January 15, 2020 8:18 AM 
To: Padam Raj < [ mailto:[email-masked] | [email-masked] ] >; Ramzee Hamza < [ mailto:[email-masked] | [email-masked] ] >; Saravana Ganapathy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Max Ecom < [ mailto:[email-masked] | [email-masked] ] >; Binu George < [ mailto:[email-masked] | [email-masked] ] >; Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] >; Deviyani Bhasin < [ mailto:[email-masked] | [email-masked] ] >; Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] >; FODEL Support < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Order delay / Fodel store in transit // 9761488599 

Dear E com Team, 

Please check this order and respond ASAP 

Thanks & Regards, 

Peter Dsouza 

Max Retail LLC / Jabel Ali Ind Area-1 

Mobile: 00971 50 2960624 

Office : 00971 4 8094409 

From: Inayat Ali 
Sent: Tuesday, January 14, 2020 6:17 PM 
To: Max Ecom < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Binu George < [ mailto:[email-masked] | [email-masked] ] >; Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] >; Deviyani Bhasin < [ mailto:[email-masked] | [email-masked] ] >; Prakash Iyangar < [ mailto:[email-masked] | [email-masked] ] >; FODEL Support < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Order delay / Fodel store in transit // 9761488599 

External email sender, please take precaution. 

Hi Team 

The order was placed on 21 Nov and the items were not delivered. 

Order id: 6456783218// Tracking Id: LM571205716 

Please check the order details and share an update. 

Looking forward to it. 

Thanks 

Inayat Ali 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 14 January, 2020 16:18:49 
Subject: Order delay / Fodel store in transit // 9761488599 

Hi Team, 

Problem Statement: Order delay / Fodel store in transit 

Order Date : Nov 21, 2019 

Order ID: 9761488599 

Tracking ID: LM571205716 

Assistance Required: Need order availability at pickup point 

Issue Description: Customer placed order on Nov 21, 2019 and till now he has not received the order. As per the hybris the order status is STORE_IN_TRANSIT, 

Customer is chasing us for his order so we request you to expedite the order. 

​ 

it's more than one month, so kindly solve it quickly, 

Regards, 

Syed Ataullah 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com