Subject: RE: Assistance required Case id - 378998 and Order Number: 7665692348
From: Dominic Arackal <[email-masked]>
To: Inayat Ali <[email-masked]>, BHRdc Ecomm <[email-masked]>, Sharfuddeen Kadavan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 25 Jan 2020 15:49:03 +0000

Dear Sharfu / Suvo
Is tis sorted?

From: Inayat Ali <[email-masked]>
Sent: Friday, January 24, 2020 3:25 PM
To: BHRdc Ecomm <[email-masked]>; Dominic Arackal <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Assistance required Case id - 378998 and Order Number: 7665692348

External email sender, please take precaution.
Team- Awaiting response for the request raised.

Thanks
Inayat Ali
________________________________
From: "ali inayat" <[email-masked]<mailto:[email-masked]>>
To: "BHRdc Ecomm" <[email-masked]<mailto:[email-masked]>>, "Dominic Arackal" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 January, 2020 20:54:56
Subject: Re: Assistance required Case id - 378998 and Order Number: 7665692348

Team- Do we have any update on the request raised.

Thanks
Inayat Ali

________________________________
From: "Dominic Arackal" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "BHRdc Ecomm" <[email-masked]<mailto:[email-masked]>>, "Sharfuddeen Kadavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 January, 2020 00:10:51
Subject: RE: Assistance required Case id - 378998 and Order Number: 7665692348

Dear Suvo
Pls update the status

Regards
Dominic arackal

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 18, 2020 6:32 PM
To: BHRdc Ecomm <[email-masked]<mailto:[email-masked]>>; Dominic Arackal <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Assistance required Case id - 378998 and Order Number: 7665692348

External email sender, please take precaution.
Hi Team

Please process the refund for Order (7665692348). As per the tracking id 45439790141, items were delivered to the warehouse.

The customer is chasing us on his delayed refund.

We look forward to hear from you soon.

Thanks
Inayat Ali

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 18 January, 2020 13:41:08
Subject: Assistance required Case id - 378998 and Order Number: 7665692348

Hi Team,

We request you to please help us to resolve the below issue as it was raised to the store twice however there is no response.

Kindly note that we had

Problem statement: Refund Not initiated yet

Case id - 378998
Order Number: 7665692348
Order Created: Dec 29, 2019
Tracking id - 45439790141
Return request created: 1/1/2020

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been collected from the customer on 1/8/2020 still the refund for the same has not been initiated.

Regards,
Manish

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com