Subject: RE: Refund Not Processed // 6457481583
From: Ksaconloc Returns <[email-masked]>
To: Inayat Ali <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 25 Jan 2020 13:59:27 +0000

Dear Team,

We have received only 2 item which we have already processed. Please find below details

One item not received

Thanks,
Ratheesh.

From: Inayat Ali <[email-masked]>
Sent: Saturday, January 25, 2020 4:56 PM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not Processed // 6457481583

External email sender, please take precaution.
Hi Team

Please share the refund status for Order ID: 6457481583

Return AWB: 34166801352482, as per the tracking id, items delievered successfully to the warehouse.

Request to initiate the refund as the customer is chasing on his delayed refund status.

Thanks
Inayat Ali

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 25, 2020 7:20:17 PM
Subject: Refund Not Processed // 6457481583

Hi team,

Problem Statement: Refund Not Processed

Order Date : Dec 20, 2019

Order ID: 6457481583
Return Tracking ID: 34166801352482
Assistance Required: Need urgent refund processing

Issue Description: Customer raised a return request for 3 item and as per customer she/he handed over all 3 items to the courier team.

but according to the hybris the refund has been only process for 2 items, So we request you to check under RMA 23135034 how many item has been received in our warehouse.

it was escalated to the conloc but no reply,

Regards,
​Ataullah

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com