Subject: Re: Refund Not Processed // 6457481583
From: Inayat Ali <[email-masked]>
To: [email-masked], Sagaya Suresh Kumar <[email-masked]>, [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 25 Jan 2020 06:56:14 -0700 (MST)

Hi Team 

Please share the refund status for Order ID: 6457481583 

Return AWB: 34166801352482, as per the tracking id, items delievered successfully to the warehouse. 

Request to initiate the refund as the customer is chasing on his delayed refund status. 

Thanks 
Inayat Ali 

From: "M Ataullah" <[email-masked]> 
To: "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, January 25, 2020 7:20:17 PM 
Subject: Refund Not Processed // 6457481583 

Hi team, 

Problem Statement: Refund Not Processed 

Order Date : Dec 20, 2019 

Order ID: 6457481583 
Return Tracking ID: 34166801352482 
Assistance Required: Need urgent refund processing 

Issue Description: Customer raised a return request for 3 item and as per customer she/he handed over all 3 items to the courier team. 

but according to the hybris the refund has been only process for 2 items, So we request you to check under RMA 23135034 how many item has been received in our warehouse. 

it was escalated to the conloc but no reply, 

Regards, 
​Ataullah