Subject: Re: late update CC // 6459194595
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 25 Jan 2020 06:52:12 -0700 (MST)

Hi Team 

Please share the status for Order ID: 6459194595 . Store Id: Max60230 

The customer placed the order on 1st Jan and it's not available for pick up. 

Request to check and share an update. 

Thanks 

Inayat Ali 

From: "M Ataullah" <[email-masked]> 
To: "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, January 25, 2020 7:14:27 PM 
Subject: late update CC // 6459194595 

Hi Team, 

Problem Statement: (Late Shipping) 

Order Date : Jan 1, 2020 

Order ID: 6459194595 
Tracking ID: 645919459522999991 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Jan 1, 2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped.warehouse confirmed that the they shipped and handed over store team at 4-jan-2019. 

Customer is chasing us for his/her order so we request you to expedite the delivery date . 

it was escalated to the store but not response, 

Regards, 
Ataullah