Subject: RE: late update CC // 6460815801
From: Maxwhryd Ecom <[email-masked]>
To: Inayat Ali <[email-masked]>, max Sahara <[email-masked]>, Alghamdi Mohammed <[email-masked]>, Abhilash Kuttalam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>, M Ataullah <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Raghu Pillai <[email-masked]>, Sree Adhikessavan <[email-masked]>, Suvadeep Saha <[email-masked]>
Date: Sat, 25 Jan 2020 11:44:57 +0000

Dear Team,

Said Order we shipped and handed over to store team at 15-jan-2020.

Thanks
Esaf

From: Inayat Ali <[email-masked]>
Sent: Saturday, January 25, 2020 2:17 PM
To: max Sahara <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Raghu Pillai <[email-masked]>; Suvadeep Saha <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Escalations Dxbteam <[email-masked]>; M Ataullah <[email-masked]>
Subject: Re: late update CC // 6460815801

External email sender, please take precaution.
Hi Team

Please share the status for Order ID: 6460815801. Store Id: Max60123

The customer placed the order on 13th Jan and it's not available for pick up.

Request to check and share an update.

Thanks
Inayat Ali

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 25, 2020 4:29:42 PM
Subject: late update CC // 6460815801

Hi Team,

Problem Statement:Late update

Order Date : Jan 13, 2020

Order ID: 6460815801
Tracking ID: 646081580122999991
Store : Max60123
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on Jan 13, 2020 and till now the customer not received the order. As per the hybris the order status is ready to be shipped.

​and the WH allready confirmed the order has been handed over to store team at 15-jan-2020.

it was escalated to the store but no reply,

Regards,
Ataullah

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