Subject: Re: Refund //// 6449367679
From: Inayat Ali <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 25 Jan 2020 03:54:30 -0700 (MST)

Shivani- As discussed, requested again to the JIRA team to share an update, awaiting response at the moment. 

Thanks 
Inayat Ali 

From: "ali inayat" <[email-masked]> 
To: "Shivani Rani" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, January 24, 2020 5:13:35 PM 
Subject: Re: Refund //// 6449367679 

Shivani- The case escalated to JIRA is still in progress. 

Also, the first response was the amount was successfully credited to the customer's account and we are awaiting for a double check from Arjun. 

Let's wait for the response from the team and do a followup on this. 

Thanks 
Inayat Ali 

From: "Shivani Rani" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 24 January, 2020 14:40:35 
Subject: Refund //// 6449367679 

Hi Team, 

Problem Statement: Refund not received 
Order Date : Oct 28, 2019 
Order ID: 6449367679 
Refund date: Oct 28, 2019 
Assistance Required: Need urgent refund 

Issue Description: Customer place an order for two items and then customer cancelled this order and refund was processed on 28 Oct, 2019 with the request token number #157227480100090686 for the SAR 229.50 

Customer has checked with his bank and bank informed they did not find any transaction. 

Customer has shared his bank statement. Also, escalated to Jira team (REL-77999) but no positive response. 

Please check and advice. 

Thank you for your help. 

Regards, 
Shivani