Subject: RE: Partial Delivery - 9763062385
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 25 Jan 2020 09:38:35 +0000

FYI

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, January 22, 2020 10:17 PM
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Partial Delivery - 9763062385

External email sender, please take precaution.
Hi Imran,

Any update on the below from Shipa. Kindly help us close this.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 1:09:54 PM
Subject: RE: Partial Delivery - 9763062385

FYI

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 12:29 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>
Subject: Partial Delivery - 9763062385

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9763062385
Ticket ID: 327098

Customer reported receiving this order partially and same was escalated to WH for confirmation on how many items were shipped. WH confirmed that all items were shipped and were handed over to Shipa in 2 containers.

As per WH only one package was handed over to customer which was conveyed to Shipa for the same. Priyanka further asked for manifest details to check on this which we have shared multiple times but we are not getting any response from either Shipa support or Priyanka anymore.

Kindly look into this case and advise further. Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#316431] - Missing item 9763062385 S000322512898
From: Mohd Imran <[email-masked]>
To: Deepak Damodaran <[email-masked]>, Centrepoint <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Dipesh Regmi <[email-masked]>, Con Loc <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Hamza Hafeez <[email-masked]>, Chester Dsouza <[email-masked]>, Vaibhav Ohri <[email-masked]>, Sonal Prasad <[email-masked]>
Date: Sat, 25 Jan 2020 09:38:20 +0000

Hi @Deepak Damodaran<mailto:[email-masked]>,

Any update on this?

Regards
Imran

From: Deepak Damodaran <[email-masked]>
Sent: Tuesday, January 21, 2020 12:08 AM
To: Centrepoint <[email-masked]>; [email-masked]
Cc: Dipesh Regmi <[email-masked]>; Con Loc <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; Hamza Hafeez <[email-masked]>; Chester Dsouza <[email-masked]>; Vaibhav Ohri <[email-masked]>; Sonal Prasad <[email-masked]>
Subject: RE: [#316431] - Missing item 9763062385 S000322512898

Hi Support Team,

We will process and update you as soon as possible.

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 19, 2020 2:44 PM
To: [email-masked]<mailto:[email-masked]>
Cc: Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; Chester Dsouza <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Sonal Prasad <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#316431] - Missing item 9763062385 S000322512898

External email sender, please take precaution.
Dear Priyanka,

Please update on the below:

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3OTcyNzE5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fyWNOAlxKBRDyRJecNTwJgBY191uD6uTLTAJFykxq48]

Regards,
Wafa'a Al Fawareh
Backoffice | Crystel
[email-masked]<mailto:[email-masked]>
On Sun, 12 Jan at 9:20 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,
​

Assistance Required:
Kindly note that the customer receive (only) this item, 161228572 - - Checked Slip-On Slides with Bow Accent
note:the customer got the refund for the wrong item (161228572 - - Checked Slip-On Slides with Bow Accent ) even though the customer received this item, and did not get the rest of the items.
Thank you and best regards,
Ahmad Al-okosh .
On Sun, 29 Dec, 2019 at 11:26 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Priyanka,

Kind reminder,

Best regards,

Hatem Alatrash.

On Mon, 16 Dec at 6:21 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Dear [email-masked]<mailto:[email-masked]>,
​
Any updates?
Thank you and best regards,
Abdelrahman Balatiah
On Sun, 15 Dec at 2:31 AM , deepak damodaran <[email-masked]<mailto:[email-masked]>> wrote:
Hi Support Team,

Regarding the below order below is the details .

S.No
Order No
Tracking ID
Ordered Date
Shipped Date
Courier Handover Date
Total Package
1
9763062385
S000322512898
2-Dec-19
4-Dec-19
4-Dec-19
2

@[email-masked]<mailto:[email-masked]>

Kindly update.

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

316431:1125156