Subject: RE: Three time deduction for case id - 406661
From: Inayat Ali <[email-masked]>
To: Centrepoint Dubai Festival City <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 24 Jan 2020 23:27:26 -0700 (MST)

Team- Do we have an update on the request raised. 

Thanks 
Inayat Ali 

From: "Mohd Imran" <[email-masked]> 
To: "Centrepoint Dubai Festival City" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "ali inayat" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, January 20, 2020 3:27:44 PM 
Subject: FW: Three time deduction for case id - 406661 

Hi [ mailto:[email-masked] | 
@Centrepoint Dubai Festival City ] , 

Please help us to get this case closed. 

Regards 

Imran 

From: Mohd Imran 
Sent: Monday, January 20, 2020 12:47 PM 
To: Sachin Maheshwari <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; ali inayat <[email-masked]> 
Subject: FW: Three time deduction for case id - 406661 
Importance: High 

Hi [ mailto:[email-masked] | 
@Sachin Maheshwari ] , 

Please help us to escalate this issue to Babyshop Centrepoint at Dubai Festival Mall. 

As customer amount got deducted thrice while doing store purchase. 

Regards 

Imran 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 19, 2020 4:10 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; ali inayat < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Three time deduction for case id - 406661 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

In below case customer contacted us informing he made a store purchase on 22 Dec 2019 and he was using his card to pay for the order. However, on that time the payment got declined 3 times and due to that he paid cash for his order. 

Now, customer emailed us informing that he checked his bank account and there's 3 time deductions is showing for same amount. So we request you to check this concern and assist us. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 19, 2020 5:35:15 PM 
Subject: Re: Three time deduction for case id - 406661 

Hi Team, 

We request you to please help us with the below deduction issue. 

The customer has reported to us that he had made a purchase for an item (baby Pram (pushchair)) from Babyshop Centrepoint at Dubai Festival Mall on December 22, 2019, and his card was swiped three times however the payment got declined at that time, hence he paid cash at the store. 

Now, he reported to us that there are three deductions of ZAR 926.56 from his account. For reference, he has shared with us his bank statement for the same. 

We request you to please see the attached screenshot and the bank statement and help the customer with the refund if deduction has been done from our side. 

Case id - 406661 

Customer Name: Miriam Mokoena 

Email id - [ mailto:[email-masked] | [email-masked] ] 

Thank you for your help! 

Regards, 

Manish 

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