Subject: RE: Assistance for Case id- 398668 Order Number: 6460070062
From: Sumon Satish <[email-masked]>
To: Maxwhryd Ecom <[email-masked]>, Inayat Ali <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Raghu Pillai <[email-masked]>, Suvadeep Saha <[email-masked]>, Sree Adhikessavan <[email-masked]>
Date: Sat, 25 Jan 2020 02:50:01 +0000

Dear Team,

Jeddah already dispatched below said order.

Regards
sumon

From: Maxwhryd Ecom <[email-masked]>
Sent: Thursday, January 23, 2020 4:40 PM
To: Inayat Ali <[email-masked]>; Sumon Satish <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Raghu Pillai <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Subject: RE: Assistance for Case id- 398668 Order Number: 6460070062

Dear Team ,

Said order Jeddah Territory order .

Dear Jeddah team ,

Please update said order status.

Thanks
Esaf

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 23, 2020 4:30 PM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Assistance for Case id- 398668 Order Number: 6460070062

External email sender, please take precaution.
Hi Team

Please share the status for Order ID: 6460070062

Thanks
Inayat Ali
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 January, 2020 15:09:18
Subject: Assistance for Case id- 398668 Order Number: 6460070062

Hi Team,

We request you to please help us to resolve the below issue as it's been more than 15 days since the order was placed still the order status is READY_TO_SHIPPED.

Kindly note that we have already escalated the below issue to the warehouse and as per the response "The said item already forwarded to our Dammam WH w/ del. #: 323446 on dated 08th Jan. 2020"

Problem statement: Order status not updated as ready for collection as it shipped from the warehouse to the store on 8/1/2020

Case id- 398668
Order Number: 6460070062
Order Created: Jan 7, 2020
Order Delivery Mode: Store pickup
Store: Max60143
​
Assistance required: Update the status for the above order as ready for pick up and do let us know once it has done.
​
Kindly note that we have received the information from the warehouse that the above order has shipped from the warehouse to the store on 8/1/2020.
​
We request you to please see the attachment and do the needful on a priority basis.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#398668] - Re: You haven't collected order number 6459925492
From: "Elvis V. Garcia" <[email-masked]>
To: Sumon Satish <[email-masked]>, Maxwhryd Ecom <[email-masked]>, Max <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Raghu Pillai <[email-masked]>, Shoemartwh Delivery <[email-masked]>
Date: Wed, 15 Jan 2020 08:23:53 +0000

Dear Team,

The said item already forwarded to our Dammam WH w/ del. #: 323446 on dated 08th Jan. 2020.

Best Reg’s,

Elvis Vargas Garcia

Mob. #: +966 54 436 3899, Ext: 2004

From: Sumon Satish
Sent: Wednesday, January 15, 2020 11:01 AM
To: Maxwhryd Ecom <[email-masked]>; Max <[email-masked]>; Elvis V. Garcia <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Raghu Pillai <[email-masked]>
Subject: RE: [#398668] - Re: You haven't collected order number 6459925492

Dear Team,

Jeddah was shipped below mention order.

Dear Elvis, Please update delivery status.

INVOICE_NO

ITEM_ID

DISPATCH_QTY

DISPATCH_CARTON_ID

DISPATCH_DATE

COURIER_PARTNER

AWB_NO

DELIVERY_STORE_CODE

PALLET_ID

SCAN_TO_LOAD_USER_ID

SCAN_TO_LOAD_DATE

HANDOVER_STATUS

ORDER_LINE_STATUS

6460070062

160865005

1

ECJED180316

8-Jan-20

CNC

646007006223999000

60143

JEPLT0004127

110301

8-Jan-20

READY

SHIPPED

Regards

Sumon

From: Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 10:02 AM
To: Max <[email-masked]<mailto:[email-masked]>>; Sumon Satish <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#398668] - Re: You haven't collected order number 6459925492

Dear Team,

Below said Order Jeddah Territory order.

Dear Jeddah Team ,

Please Update below said order status.

Thanks

Esaf

From: Max [mailto:[email-masked]]
Sent: Wednesday, January 15, 2020 8:17 AM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#398668] - Re: You haven't collected order number 6459925492

External email sender, please take precaution.

Please take a look at ticket #398668<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/398668>

Hi Team,

​

Problem statement: Order not shipped from the warehouse to the store

Order Number: 6460070062
Order Created: Jan 7, 2020
Order Delivery Mode: Store pickup

Store: Max60143

Kindly note that the above order is still not delivered to the store and its consignment status is READY_TO_SHIPPED.

Kindly expedite the process so that it could be ready for pickup as soon as possible.

Regards,
Manish

   On Wed, 15 Jan at 9:13 AM , Max <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Amna,

   Thanks for getting in touch with us.

   We are truly sorry for the inconvenience caused to you.

   We would like to inform you that we have escalated the issue to the relevant team to expedite the process for order id - 6460070062 and will get back to you as soon as possible.

   We thank you for your understanding and cooperation. Please let us know if we could be of any further help.

   Your friends,
   The Support Team

   398668:1125156