Subject: Ticket Assigned - Conversation with Dancing Grapes
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Jan 2020 21:06:44 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dancing  Grapes Dancing  Grapes                    hello           12:35 AM, 25th Jan                   Bot                   أهلا مرة أخرى!           12:35 AM, 25th Jan                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           12:36 AM, 25th Jan                     Dancing  Grapes                    order 6458150927           12:36 AM, 25th Jan                     Dancing  Grapes                    i want to return 1 item           12:36 AM, 25th Jan                     Dancing  Grapes                    i went to Jarir Mall branch little while ago           12:37 AM, 25th Jan                     Dancing  Grapes                    they could not process return           12:37 AM, 25th Jan                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           12:37 AM, 25th Jan                     Dancing  Grapes                    today is last day for return           12:37 AM, 25th Jan                   Fauzan                   Thank you for holding up            12:38 AM, 25th Jan                   Fauzan                   as per our records there is no any issue to return           12:39 AM, 25th Jan                     Dancing  Grapes                    but jarir mall branch could not process           12:39 AM, 25th Jan                   Fauzan                   can you please tell me what was the reason that the store was not able to process the return           12:39 AM, 25th Jan                     Dancing  Grapes                    they were unable to retrieve the order           12:40 AM, 25th Jan                     Dancing  Grapes                    the store manager asked me to contact Customer Care           12:40 AM, 25th Jan                   Fauzan                   We sincerely apologize for the inconvenience           12:41 AM, 25th Jan                   Fauzan                   can you please tell me the item name so i will raise a return request from our side and it will be collected within  2-4 days           12:43 AM, 25th Jan                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           12:46 AM, 25th Jan                     Dancing  Grapes                    yes           12:46 AM, 25th Jan                     Dancing  Grapes                    will i b charged for collection           12:46 AM, 25th Jan                     Dancing  Grapes                    ?           12:46 AM, 25th Jan                   Fauzan                   no it will be free           12:49 AM, 25th Jan                     Dancing  Grapes                    ok           12:49 AM, 25th Jan                     Dancing  Grapes                    it is blue shirt & trouser set           12:50 AM, 25th Jan                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           12:52 AM, 25th Jan                     Dancing  Grapes                    ok           12:52 AM, 25th Jan                   Fauzan                   Juniors Printed T-shirt and Full Length Pyjama Set this item you want to return Right ?           12:53 AM, 25th Jan                     Dancing  Grapes                    spot on           12:53 AM, 25th Jan                     Dancing  Grapes                    yes           12:53 AM, 25th Jan                   Fauzan                   can you please share your addres           12:55 AM, 25th Jan                     Dancing  Grapes                    my office address is there           12:56 AM, 25th Jan                     Dancing  Grapes                    i rcvd last order at my ofc           12:56 AM, 25th Jan                     Dancing  Grapes                    3rd floor, Al Quraishi Building, Fasiliyah, Madina Road, Jeddah           12:57 AM, 25th Jan                   Fauzan                   can you please tell us why you want to return the item           12:59 AM, 25th Jan                     Dancing  Grapes                    it is girlish           01:00 AM, 25th Jan                     Dancing  Grapes                    i ordered it for my son           01:00 AM, 25th Jan                     Dancing  Grapes                    but it is not good in real           01:00 AM, 25th Jan                   Fauzan                   ok thank you           01:01 AM, 25th Jan                   Fauzan                   we will raise a return request for the item           01:01 AM, 25th Jan                     Dancing  Grapes                    ok           01:02 AM, 25th Jan                     Dancing  Grapes                    thanks           01:02 AM, 25th Jan                   Fauzan                   Is there anything else I can help you with?            01:02 AM, 25th Jan                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           01:06 AM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/421239