Subject: Refund discrepancy and Payment charged twice
From: Nikhil Bishnoi <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 24 Jan 2020 12:57:56 -0700 (MST)

Hi Fauzan, 

With regards to Ticket No 392588, customer have placed an order 6456860057 on Dec 15 for SAR 443.00 which was refunded on Dec 15 itself. Customer is complaining that he has not received the credit and the amount of SAR 452.30 has been debited twice from his account. 

Jira already raised 79679 but there is no response for more than 5 days. 

Kindly assist. 

Regards, 
Nikhil.