Subject: Re: Refund / 6454520765
From: Shakeeb Arsalan <[email-masked]>
To: Rehan Khan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Fri, 24 Jan 2020 07:47:22 -0700 (MST)

Hi Rehan, 

For this order : 6454520765 the customer is saying that he returned the following item : 161631256, However is talking about returning another item as well, so kindly ask him to share a screenshot showing the returned items, after that we will act accordingly. 

Note : for the damaged item mentioned above we can refund the customer by raising the concern to Jira with the blanket approval 

Regards 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 23 January, 2020 11:50:36 
Subject: Refund / 6454520765 

Hi Team, 

Customer claim that aramax courier partne collected his order but amount has not been refund. 
But when we have checked on hybris so there is no return request has been raised. 

So we have escalated to warehouse but did not received any response. 

Please look at this case. 

Order number - 6454520765 
Ticket number - 334404 

Looking forward to hearing from you. 

Regards 
Rehan