Subject: RE: Arrange call for the customer
From: Saeed Khawaldeh <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Musaab Anesi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Rawan Barghouth <[email-masked]>, Ali Mkhaimer <[email-masked]>
Date: Fri, 24 Jan 2020 13:10:03 +0000

Dear Mohammad,

Customer has been contacted and the needful is done.

Kind Regards,

Saeed Al Khawaldeh
Senior Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co>

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[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

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From: Mohammad Shababe Quamar [mailto:[email-masked]]
Sent: Thursday, January 23, 2020 3:28 PM
To: Seeta Seeta; Escalations Dxbteam; Rawan Barghouth; Ali Mkhaimer; Saeed Khawaldeh
Cc: Inayat Ali; Musaab Anesi; Fauzan Ahmad, Musalman; Shakeeb Arsalan
Subject: RE: Arrange call for the customer

Looping in @Rawan Barghouth<mailto:[email-masked]> @Ali Mkhaimer<mailto:[email-masked]> @Saeed Khawaldeh<mailto:[email-masked]>

Please do the needful.

Thanks,
Shababe Quamar

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 23, 2020 5:25 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Inayat Ali <[email-masked]<mailto:[email-masked]>>; Musaab Anesi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Arrange call for the customer

External email sender, please take precaution.
Hi Team,

Could you please arrange a callback to the below customer.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Musaab Anesi" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 23, 2020 3:56:31 PM
Subject: Arrange call for the customer

Hi Inayat,
With the reference to order number 9766659157,AWB 45491898410 Customer placed return request on 09/01/2020, and till now the items has not been collected. We have escalated this case to  ARAMEX team from our end , And there response that the number was provided by  the customer always switched off and they  request us for alternate number,

Due to this we replied to customer email asking the same,However, we did not get any replay form the customer for 3 days .
Customer came back to us again and she is asking for phone call with person in-charge .

Please look in to this , and arrange call for the customer as soon as possible .

Thanks&Regards.
Musaab Hussein
 .

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