Subject: Fwd: KNET On validation order//8365162335
From: Inayat Ali <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Fri, 24 Jan 2020 05:32:02 -0700 (MST)

Hi Team 

Please assist with the KNET payment issue. The customer claims amount debited more than once for her transaction with us. 

Also, attached bank statement for reference. 

Thanks 
Inayat Ali 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, 24 January, 2020 17:32:26 
Subject: KNET On validation order 

Hi Team, 

Problem Statement: On validation order (KNET) 

Order Date : 23 Dec 2019. 

Order ID: 8365162335 

Assistance Required:Kindly process the refund. 

Customer is complaining that he has made order one was successful and one order failed but his account got debited twice for the amount 14.5 KWD. 

Customer has shared the bank statement. Request you to look into this and do the needful. 

Bank statement attached for your reference. 

Warm Regards, 
Abhishek Borgaonkar