Subject: Refund //// 6449367679
From: Shivani Rani <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 24 Jan 2020 02:10:35 -0700 (MST)

Hi Team, 

Problem Statement: Refund not received 
Order Date : Oct 28, 2019 
Order ID: 6449367679 
Refund date: Oct 28, 2019 
Assistance Required: Need urgent refund 

Issue Description: Customer place an order for two items and then customer cancelled this order and refund was processed on 28 Oct, 2019 with the request token number #157227480100090686 for the SAR 229.50 

Customer has checked with his bank and bank informed they did not find any transaction. 

Customer has shared his bank statement. Also, escalated to Jira team (REL-77999) but no positive response. 

Please check and advice. 

Thank you for your help. 

Regards, 
Shivani