Subject: Return Issue - 9765708255 (COC)
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Thu, 23 Jan 2020 17:19:50 -0700 (MST)

Hi Team, 

Please assist with the below concern, customer is threatening for consumer forum regarding a non eligible return. The item is worn once and customer is reporting that item is of bad quality. He felt pain within the first wear and di not wear after that. He is asking for replacement or he will go to consumer forum. Customer has already been told about our policies. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, January 23, 2020 4:55:23 PM 
Subject: Need replacement or return /// 9765708255 

Hi Team, 

Ticket number: 418497 
Order Date : Dec 29, 2019 
Delivery Date: Dec 31, 2019 
Order ID: 9765708255 
Tracking ID: FP1229000681 

Assistance Required: Need replacement or return 

Issue Description: Customer placed an order on 29 Dec, 2019 for the item which was delivered on 31 Dec, 2019 and he wore the item once and he felt pain and materiel of the item is very bad. 
​ 
So he contacted us on 23 Jan, 2020 for the first time so we have informed him we do not offer any exchange and return can be done within 14 days of the delivery date. 
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So, customer is saying he will raise this case in consumer court. Also, customer has only 1 order. 
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The name of the item is ​161149794 - - Perforated Brogue Shoes and cost of the item is AED 149.00 
​ 
Kindly check and update what we can do in this case. He also shared the images of the item as well. 
​ 
Thank you for your help! 

Regards, 
Shivani