Subject: Re: Callback request//9767226035
From: Inayat Ali <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Thu, 23 Jan 2020 08:02:21 -0700 (MST)

Team- Please assist with the callback request. 

Thanks 
Inayat Ali 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, 23 January, 2020 20:20:45 
Subject: Callback request//9767226035 

Hi, 

With reference to order number: 9767226035, customer's order returned back to warehouse as the courier team didn't received any response from the customer. 

Customer is now complaining that nobody has contacted him regarding the order and it's been only 6 days and the order is returned. 

Customer is asking for a callback from Manager. We have tried to push back customer several times, however customer still insisted to speak to manager. Customer said that he is travelling and asked for callback on: +201227464311. 

Kindly look into this issue and arrange a callback for customer. 

Thanks, 
Nitesh