Subject: Re: Callback to be arranged for the customer
From: Inayat Ali <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Thu, 23 Jan 2020 01:57:43 -0700 (MST)

Team- Please assist with the below request. 

Thanks 
Inayat Ali 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "ali inayat" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 23 January, 2020 14:04:12 
Subject: Callback to be arranged for the customer 

Hi Team, 

With reference to order number 9764592575 and ticket number 391491. 

Customer has returned the item Nostalgia Kettle Popcorn Maker on 26 Dec 2019 to the courier team. Under this tracking 45490889986 it has been delivered to the warehouse on 29 Dec 2019. 
Under this 42711279 the bank transfer is still in progress and customer is asking for the refund immediately. 

As per the customer she has filled the form and submitted it and it was confirmed and promised to her by Mr Ali that refund will be available within 24 hrs. She was also confirmed that bank information was submitted successfully bu the customer. 

Refund is not processed yet and customer is asking for the refund and call back. 

Customer name: Mona Hassen 

Customer Number: 559905888. 

Kindly arrange a callback for the customer. 

Regards, 
Abhishek Borgaonkar