Subject: Re: Wrong item delivered - Non- returnable//8367276181
From: Inayat Ali <[email-masked]>
To: midhun madhu <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 23 Jan 2020 01:56:41 -0700 (MST)

Thank you for the update :) 

From: "midhun madhu" <[email-masked]> 
To: "ali inayat" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 23 January, 2020 13:43:13 
Subject: RE: Wrong item delivered - Non- returnable//8367276181 

Hi Team, 

We have replaced the item. 

Midhun R Madhu 

+965 2228 9509 Ext : 2323 

+965 97232105 

[email-masked] 

www.centrepointstores.com 

From: Inayat Ali <[email-masked]> 
Sent: 21/Jan/2020 3:17 PM 
To: Midhun Madhu <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Wrong item delivered - Non- returnable//8367276181 

External email sender, please take precaution. 

Hi Midhun 

Please advise on the below raised concern. 

Thanks 

Inayat Ali 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 21 January, 2020 08:07:30 
Subject: Wrong item delivered - Non- returnable 

Hi Team, 

Problem Statement: Delivered different colour item 

Order Date : Jan 13, 2020 

Delivery Date: Jan 15, 2020 

Order ID: 8367276181 

Tracking ID: 100040401771 

Assistance Required: Need Return and Refund or Replacement 

Issue Description: Customer placed an order for the item of blue colour on 13 Jan, 2020 which was delivered on 15 Jan. 

Now customer is informed us that he received different colour (pink) of the item he also shared the images. 

The name of the item is: 161717023 - Juniors Sophia Side Bassinet and cost of the item is KWD 33.60 

The item which customer has purchased: 

[ https://www.babyshopstores.com/ae/en/Baby-and-Moms/Nursery/Furniture/Cribs-and-Beds/Cradles-and-Bassinets/BABYSHOP-Juniors-Sophia-Side-Bassinet/p/161717023 | https://www.babyshopstores.com/ae/en/Baby-and-Moms/Nursery/Furniture/Cribs-and-Beds/Cradles-and-Bassinets/BABYSHOP-Juniors-Sophia-Side-Bassinet/p/161717023 ] 

Also, the item is non-returnable. Kindly check and advice what can we do in this case. 

Thank you for your help! 

Regards, 

Shivani 

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