Subject: Lost Shipment - 9763218666
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Abhishek Sisodia <[email-masked]>
Date: Wed, 22 Jan 2020 11:38:32 -0700 (MST)

Hi Team, 

With reference to the order number: 9763218666 

This order was placed on Dec 4, 2019 and was delivered partially. After checking with warehouse they confirmed 2 shipments/packages were handed over to Shipa regarding this but they handed over only 1 package to the customer. The case was further escalated to Shipa to confirm when they will deliver the rest of the packages - they mentioned the 2nd package was rejected by customer and they are returning it to us. Later they are saying this is delivered to the customer and is not returning to us. Customer is chasing for refund as it is not received by her. We are going back and forth between warehouse and Shipa with no resolution on this as none can confirm where the 2nd package actually is. 

I can see an RMA in this case already created by Nada as NDR but we can not raise a Jira for that unless we have approval/confirmation to process it. 

Kindly help us close this case. Thank you for your help! 

Regards, 
Apoorv