Subject: Re: Refund approval- 6451957932
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked]
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, [email-masked], Inayat Ali <[email-masked]>
Date: Wed, 22 Jan 2020 10:43:17 -0700 (MST)

Hi Sachin, 

Problem Statement : Refund approval 

Order Date :Nov 18, 2019 
Order ID: 6451957932 
Tracking ID: 45050731342 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 4 items but as per the customer she has only received 3 items, Under the consignment details we can see that all 4 items has been Delivered from our side. The issue has been escalated several times to the warehouse to confirm with us whether they shipped the item or not but no reply has been given. 

Customer history: CUSTOMER IS WITH US SINCE NOVEMBER 2017 AND HE IS HAVING 4 SUCCESSFUL ORDERS . CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 161717004 - - Juniors Challenger Car Seat with Side Impact Protection (SAR 267.00) 

Kindly assist , customer is chasing us 

Regards, 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Asjad Hussain" <[email-masked]> 
Sent: Thursday, 9 January, 2020 17:32:43 
Subject: RE: Missing item - 6451957932 

Hi Apoorv, 

Get approval from the concept head. 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, January 9, 2020 6:13 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Asjad Hussain <[email-masked]> 
Subject: Missing item - 6451957932 

External email sender, please take precaution. 

Hi Team, 

Please look into the below case and advise. Value of the missing item is more than SAR 100. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 7, 2020 1:26:25 PM 
Subject: missing item 

Hi Team, 

with reference to ticket id: 311104 

Problem Statement: Missing items 

Order Date :Nov 18, 2019 
Order ID: 6451957932 
Tracking ID: 45050731342 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 4 items but as per the customer she has only received 3 items, Under the consignment details we can see that all 4items has been Delivered from our side. 
Customer history: 1 ITEMS OUT OF 4 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 161717004 - - Juniors Challenger Car Seat with Side Impact Protection (SAR 267.00) 

we have already escalated to the warehouse for the same but got no response. 

kindly do the needful. 

Regards, 

Asjad 

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