Subject: RE: Approval for missing item #6616091994
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 22 Jan 2020 13:13:25 +0000

Pls go ahead with refund.

Regards
Sachin
04-5175412

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, January 22, 2020 4:02 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Approval for missing item #6616091994

External email sender, please take precaution.
Hi Sachin,

With reference to Ticket: 233469
order ID: 6616091994

The order was placed on 03 Sep 2018. however the customer claiming that he has received only 4 items, and remain 9 items from babyshop concept is not delivered. The order status on hybris still in progress.
total value of the order is SAR 454.
total value of missing items: SAR 201
We have confirmed with Aramex and they update us that they delivered one piece to customer and collected SAR 454.
Customer has raised the first concerned on 07 Nov 2019 on Freshdesk.

Can you please check and advice us if we can process manual refund for customer.

Regards,
Fauzan
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