Subject: Approval for missing item #6616091994
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 22 Jan 2020 05:02:21 -0700 (MST)

Hi Sachin, 

With reference to Ticket: 233469 
order ID: 6616091994 
The order was placed on 03 Sep 2018 . however the customer claiming that he has received only 4 items, and remain 9 items from babyshop concept is not delivered. The order status on hybris still in progress. 
total value of the order is SAR 454. 
total value of missing items: SAR 201 
We have confirmed with Aramex and they update us that they delivered one piece to customer and collected SAR 454 . 
Customer has raised the first concerned on 07 Nov 2019 on Freshdesk. 

Can you please check and advice us if we can process manual refund for customer. 

Regards, 
Fauzan