Subject: Re: C&C Refund Issue - 9760571553
From: Seeta Seeta <[email-masked]>
To: jacob jayan <[email-masked]>, DoloresCordova <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nitesh Singh <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ali inayat <[email-masked]>, jessie caparas <[email-masked]>
Date: Wed, 22 Jan 2020 04:55:35 -0700 (MST)

Hi Team, 

Still we are waiting for your update. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "jacob jayan" <[email-masked]>, "DoloresCordova" <[email-masked]> 
Cc: "Sachin Maheshwari" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]>, "jessie caparas" <[email-masked]> 
Sent: Monday, January 20, 2020 1:38:11 PM 
Subject: C&C Refund Issue - 9760571553 

Hi Team, 

With the reference to order number: 9760571553, the order has marked as NOT-PICKED. However, the refund has still not process yet. 

We request you to initiate the refund for provided order number as customer is chasing us for his refund. 

Store Details: 

United Arab Emirates (AE) 
AE-DU 
+971 4 3599953 
Burjuman 
Dubai 
Babyshop 21006 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Bsu Wml" <[email-masked]>, "Sameer Koothalikutty" <[email-masked]>, "Sachin Maheshwari" <[email-masked]>, "jessie caparas" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]> 
Sent: Sunday, January 19, 2020 11:58:49 AM 
Subject: Re: C&C Delay - 9760571553 

Hi Team, 

Still we have not received any update on below case and customer is constantly chasing us for the refund. Could you please look into this concern and assist us. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Bsu Wml" <[email-masked]>, "Sameer Koothalikutty" <[email-masked]>, "Sachin Maheshwari" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]>, "Sachin Maheshwari" <[email-masked]> 
Sent: Thursday, January 16, 2020 12:52:16 PM 
Subject: C&C Delay - 9760571553 

Hi All, 

Still we are waiting for an update on below case. The case is pending with us since November so we request you to assist us on priority basis. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Bsu Wml" <[email-masked]>, "Sameer Koothalikutty" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]>, "Sachin Maheshwari" <[email-masked]> 
Sent: Tuesday, January 14, 2020 4:33:46 PM 
Subject: C&C Delay - 9760571553 

Hi Team, 

Could you please help us in below case as the order 9760571553 was placed on Nov 15, 2019 but till now it's IN_PROGRESS. 

Thanks & Regards, 
Seeta Kunwar 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]>, "bsu dxb" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]>, "Nitesh Singh" <[email-masked]> 
Sent: Friday, January 10, 2020 6:38:24 AM 
Subject: C&C Delay - 9760571553 

Hi Team, 

With reference to the order number: 9760571553 
Store ID: Babyshop - 21006 

Order placed on Nov 15, 2019 and the status is still showing ready to ship. We have emailed WH and store multiple times to confirm if this has been shipped/received however, no response on the same. 

Kindly help us close this case. Case is pending since Nov 19, 2019. Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, January 9, 2020 1:16:54 PM 
Subject: Order delay 

Hi, 

With reference to order number: 9760571553 and ticket number: 257489, customer has placed his order on Nov 15, 2019 but still his order did not available at the store to collect. We have escalated to third party several times however there is no response. 

Order Date : Nov 15, 2019 
Tracking ID: 976057155310010001 
Store ID : 21006 

Kindly look into the issue and do the needful. 

Thanks, 
Nitesh