Subject: RE: Refund not processed//6439371532
From: Sagaya Suresh Kumar <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Nitesh Singh <[email-masked]>, Apoorv Joshi <[email-masked]>, ali inayat <[email-masked]>, Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Date: Wed, 22 Jan 2020 10:29:28 +0000

Dear Team – Item already received and processed from Conloc returns end.

https://landmark.atlassian.net/browse/LA-2446

Regards
Sagaya Suresh
+966 565165997
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, January 22, 2020 12:51 PM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>
Cc: Nitesh Singh <[email-masked]>; Apoorv Joshi <[email-masked]>; ali inayat <[email-masked]>; Urvika Chaudhary <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Fwd: Refund not processed//6439371532

External email sender, please take precaution.
Hi Team,

In below case the customer is claiming that he has returned two items. but as per hybris we can see the refund in progress only for one item.
can you please check and update us regarding this case.
Order: 6439371532
RMA: 22623004
AWB: 34170537272502

Kindly check and update us asap as the case is pending since long time.

Regards,
Fauzan.

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 January, 2020 13:53:04
Subject: Refund not processed//6439371532

Hi,

With reference to order number: 6439371532, Customer raised return request for 2 item and as per customer she handed over all 2 items to the courier team. As per the tracking, items returned to warehouse, however customer didn't received the refund.

We have forwarded to third party several times, however we haven't received any response.

Order Date : 16 Jul 2019
Return Tracking ID: 34170537272502
RMA 22623004

Customer is chasing refund for a long time. Kindly look into this issue and do the needful.

Regards,
Nitesh

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