Subject: Fwd: Refund not processed//6439371532
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], Sagaya Suresh Kumar <[email-masked]>, [email-masked]
Cc: Nitesh Singh <[email-masked]>, Apoorv Joshi <[email-masked]>, ali inayat <[email-masked]>, Urvika Chaudhary <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 22 Jan 2020 02:51:04 -0700 (MST)

Hi Team, 

In below case the customer is claiming that he has returned two items. but as per hybris we can see the refund in progress only for one item. 
can you please check and update us regarding this case. 
Order: 6439371532 
RMA: 22623004 
AWB: 34170537272502 

Kindly check and update us asap as the case is pending since long time. 

Regards, 
Fauzan. 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "ali inayat" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, 22 January, 2020 13:53:04 
Subject: Refund not processed//6439371532 

Hi, 

With reference to order number: 6439371532, Customer raised return request for 2 item and as per customer she handed over all 2 items to the courier team. As per the tracking, items returned to warehouse, however customer didn't received the refund. 

We have forwarded to third party several times, however we haven't received any response. 

Order Date : 16 Jul 2019 
Return Tracking ID: 34170537272502 
RMA 22623004 

Customer is chasing refund for a long time. Kindly look into this issue and do the needful. 

Regards, 
Nitesh