Subject: RE: C&C Delay - 6458126763
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ahmad Daher <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Max Sultana <[email-masked]>
Date: Wed, 22 Jan 2020 04:53:35 +0000

Store closed order updated as lost and refund done

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, January 22, 2020 4:26 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Ahmad Daher <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Max Sultana <[email-masked]>
Subject: C&C Delay - 6458126763

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6458126763
Store ID: Max - 60096, MAX Sultana

Order placed on Dec 24, 2019 and the status is still showing ready to ship. The case has been escalated to WH and Store multiple times however, we are not getting a response on the same.

Please help us close this case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 21, 2020 11:45:56 PM
Subject: Not shipped yet 6458126763

Dear Team

We've escalated  it many times to store but there is no response .

Please take a look at ticket #397799

Dear Manager

Problem Statement: Late Delivery C&C
Order Date : Dec 24, 2019
Order ID: 6458126763
Store Code: Max60096
Tracking ID: 645812676322999991

Issue Description: As per hybris the status ready to shipped, can you please update us if the order delivered at store or not.
Regards,
Ahmad

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