Subject: RE: Refund Delay - 6456643207
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Ksaconloc Returns <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Date: Wed, 22 Jan 2020 04:52:23 +0000

Dears @Ksaconloc Returns<mailto:[email-masked]>

Please process RMA 23098326 , items delivered   to WH Date : Thursday, December 19, 2019 08:51:34

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, January 22, 2020 4:36 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Delay - 6456643207

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6456643207
AWB: 34167305298187

Customer has returned the following item under the above mentioned AWB:
161615030 - - Kappa Men's Textured Running Shoes with Lace Up Closure
RMA: 23098326

As per tracking we have already received it however, it is not processed. We have escalated the same to Conloc multiple times to confirm if they have received it at the WH but we are not receiving any replies.

Kindly help us close this case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 22, 2020 3:52:13 AM
Subject: Delay in processing the refund

Hi Apoorv,

With regards to Order No 6456643207, Ticket No 392534, WH is not responding for the refund. I have followed up 3 times with them.

Problem Statement:  Refund not processed
Order Date : 13 Dec 2019
Order ID:  6456643207
Return Tracking ID: 34167305298187
Assistance Required: Need refund urgently

Issue Description: Customer raised a return request on 17/12/19, and the same was delivered on Dec 19 to our WH. Refund is not yet processed and is pending since Dec 19. Kindly refund the customer asap.

Kindly assist.

Regards,
Nikhil.

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