Subject: Refund Delay - 6456643207
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 21 Jan 2020 17:36:28 -0700 (MST)

Hi Team, 

With reference to the order number: 6456643207 
AWB: 34167305298187 

Customer has returned the following item under the above mentioned AWB: 
161615030 - - Kappa Men's Textured Running Shoes with Lace Up Closure 
RMA: 23098326 

As per tracking we have already received it however, it is not processed. We have escalated the same to Conloc multiple times to confirm if they have received it at the WH but we are not receiving any replies. 

Kindly help us close this case. Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, January 22, 2020 3:52:13 AM 
Subject: Delay in processing the refund 

Hi Apoorv, 

With regards to Order No 6456643207, Ticket No 392534, WH is not responding for the refund. I have followed up 3 times with them. 

Problem Statement: Refund not processed 
Order Date : 13 Dec 2019 
Order ID: 6456643207 
Return Tracking ID: 34167305298187 
Assistance Required: Need refund urgently 

Issue Description: Customer raised a return request on 17/12/19, and the same was delivered on Dec 19 to our WH. Refund is not yet processed and is pending since Dec 19. Kindly refund the customer asap. 

Kindly assist. 

Regards, 
Nikhil.