Subject: C&C Delay - 6458126763
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ahmad Daher <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, [email-masked]
Date: Tue, 21 Jan 2020 17:26:17 -0700 (MST)

Hi Team, 

With reference to the order number: 6458126763 
Store ID: Max - 60096, MAX Sultana 

Order placed on Dec 24, 2019 and the status is still showing ready to ship. The case has been escalated to WH and Store multiple times however, we are not getting a response on the same. 

Please help us close this case. Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmad Daher" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, January 21, 2020 11:45:56 PM 
Subject: Not shipped yet 6458126763 

Dear Team 

We've escalated it many times to store but there is no response . 

Please take a look at ticket #397799 

Dear Manager 

Problem Statement: Late Delivery C&C 
Order Date : Dec 24, 2019 
Order ID: 6458126763 
Store Code: Max60096 
Tracking ID: 645812676322999991 

Issue Description: As per hybris the status ready to shipped, can you please update us if the order delivered at store or not. 
Regards, 
Ahmad