Subject: Missing item - 6455604512
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: Suvadeep Saha <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Ahmad Daher <[email-masked]>
Date: Tue, 21 Jan 2020 17:22:01 -0700 (MST)

Hi Team, 

With reference to the order number: 6455604512 

Customer is reporting not receiving the following item: 162104892 - - Baby Trend Resort Elite Nursery Center 

Kindly confirm how many items/packages/pallet/container were handed over to Shipa. Also, please share the manifest for the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmad Daher" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, January 21, 2020 11:09:49 PM 
Subject: Missing item 6455604512 

Dear Team 

The order ID 6455604512 , there is one missing item which is 162104892 

Kindly check and revert 

​Ticket 342432 

Hi Team, 
Problem Statement: (Missing items) 

Order Date : Dec 4, 2019 
Tracking ID: S000331247759 
Order ID: 6455604512 
​ 

The missing item is 162104892 - - Baby Trend Resort Elite Nursery Center with Elasticised Waistband the cost of the item is SAR999.00. 

Issue Description: Customer placed order for 4 items but as per the customer she has only received 3 items, Under the consignment details we can see that all 4 items has been Delivered from our side. 
​ 

Regards, 
​Ahmad