Subject: Re: Product information
From: Apoorv Joshi <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 21 Jan 2020 13:39:53 -0700 (MST)

Hi Shivani, 

Please follow as per below instructions and offer a GV for the same value of the item if customer replies(when the cx replies discuss with Seeta for the GV value). Close the case afterward 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shivani Rani" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, January 20, 2020 3:49:13 PM 
Subject: RE: Product information 

Hi Apoorv, 

Please share the update with customer, then proceed accordingly. 

Regards 

Imran 

From: Apoorv Joshi <[email-masked]> 
Sent: Monday, January 20, 2020 5:14 AM 
To: Mohd Imran <[email-masked]> 
Cc: Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Inayat Ali <[email-masked]> 
Subject: Re: Product information 

External email sender, please take precaution. 

Hi Imran, 

As per the below update, it looks like the website has a wrong description for this product however, customer only purchased the item due to what is mentioned in the description. Please advise what would be the best way to close this case, as the wrong description is a mistake on our part. Should we offer a GV or should we share the below update with customer and then offer a solution based on his reply? Value of the item is SAR 44. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Moazzam Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "kotian ravindra" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "aldrin patron" < [ mailto:[email-masked] | [email-masked] ] >, "Anees Mansoor" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Cerila Dalangin" < [ mailto:[email-masked] | [email-masked] ] >, "Santosh Dialani" < [ mailto:[email-masked] | [email-masked] ] >, "Sarfraz Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 19, 2020 1:53:08 PM 
Subject: RE: Product information 

Dear Ravi, 

Wrong description on website. 

Regards 

Moazzam 

From: Kotian Ravindra < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 18, 2020 9:06 PM 
To: Moazzam Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Aldrin Patron < [ mailto:[email-masked] | [email-masked] ] >; Kotian Ravindra < [ mailto:[email-masked] | [email-masked] ] >; Anees Mansoor < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Product information 

Dear Mr. Moazzam, 

Please check below trial mail regarding Toys department product. Kindly handle the case. 

Thanks & Regards, 

Ravi Kotian 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 18, 2020 12:59 PM 
To: Aldrin Patron < [ mailto:[email-masked] | [email-masked] ] >; Kotian Ravindra < [ mailto:[email-masked] | [email-masked] ] >; Anees Mansoor < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Product information 

Hi, 

Please update. 

Regards 

Imran 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 14, 2020 11:21 AM 
To: Aldrin Patron < [ mailto:[email-masked] | [email-masked] ] >; Kotian Ravindra < [ mailto:[email-masked] | [email-masked] ] >; Anees Mansoor < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Product information 

Hi [ mailto:[email-masked] | 
@Aldrin Patron ] [ mailto:[email-masked] | @Kotian
 Ravindra ] [ mailto:[email-masked] | @Anees Mansoor ] , 

Please provide the below product information. 

Issue Description: Customer placed an order for the item # Juniors Shopping Cart Playset and according to the description on the website, it comes with a trolley handle along with a sensor that activates music and light upon touch. 

But customer did no able to find the specification in the baby cart. 

The name of the item is #158352368 - Juniors Shopping Cart Playset and cost of the item is SAR 44 

Regards 

Imran 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 3, 2020 6:40 PM 
To: Aldrin Patron < [ mailto:[email-masked] | [email-masked] ] >; Kotian Ravindra < [ mailto:[email-masked] | [email-masked] ] >; Anees Mansoor < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Product information 

External email sender, please take precaution. 

Hi Team, 

Kindly Assist with the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 3 January, 2020 15:03:27 
Subject: Product information 

Hi Team, 

Ticket number: 378399 

Problem Statement: Product information 

Order Date : Dec 25, 2019 

Delivery Date: Dec 30, 2019 

Order ID: 6458219807 

Store code: Babyshop21035 
Tracking ID: 645821980722999991 
Assistance Required: Need information regarding the product 

Issue Description: Customer placed an order for the item # Juniors Shopping Cart Playset and according to the description on the website, it comes with a trolley handle along with a sensor that activates music and light upon touch. 

But customer did no able to find the specification in the baby cart. 

The name of the item is #158352368 - Juniors Shopping Cart Playset and cost of the item is SAR 44 

We have already escalated this case to concern team on 31 Dec, 2019 but did not get any response. 

Kindly check and update how to use the baby cart to get the music and light upon touch. 

Thank you for your help. 

Regards, 

Shivani 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com