Subject: RE: Refund Not Proccessed "6455434094"
From: Sagaya Suresh Kumar <[email-masked]>
To: Inayat Ali <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Sisodia <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Date: Tue, 21 Jan 2020 14:23:25 +0000

Dear Team – Kindly provide manual refund to customer and close this case.

Order ID: 6455434094

Item Code : 162017948

Regards
Sagaya Suresh
+966 565165997
From: Inayat Ali <[email-masked]>
Sent: Tuesday, January 21, 2020 3:48 PM
To: Sagaya Suresh Kumar <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Raghu Pillai <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not Proccessed "6455434094"

External email sender, please take precaution.
Hi Team

Please assist with Order ID: 6455434094.

The customer placed the order on 3 Dec and it was not delivered and returned to the warehouse (Total items 2).

Code
Tracking ID
Carrier
Shipping Date
Actual Delivery Date
Description
Status

-
88887002275220191203
S000319433512
SHIPA
12/3/19 5:56 PM
12/14/19 9:02 PM

NOT_DELIVERED
Order Details
Product
Base Price
Quantity
Total Price
Status

Plain Jog Pants with Elasticised Waistband and Pocket Detail
67
1
67
NOT_DELIVERED
Printed Sweatshirt with Round Neck and Long Sleeves
57
1
57
NOT_DELIVERED

Refund is pending, request to initiate.

Thanks
Inayat Ali

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 January, 2020 13:19:22
Subject: Refund Not Proccessed "6455434094"

Hi Team,

This case has been escalated twice and still no response. And status on hybris is same as before. Please look into this and try to reach it to a resolution.

URL Issue : https://landmarkgroupservice.freshdesk.com/a/tickets/396132

Problem Statement: Refund Not Proccessed

Order Date : Dec 3, 2019
Order ID: 6455434094
Tracking ID: S000319433512

Assistance Required: Process the refund

Issue Description: Customer order has been not delivered but returned and the order has been delivered back to warehouse successfully on 25 Dec, 2019. Status of refund is

162017948 - - Printed Sweatshirt with Round Neck and Long Sleeves                              SUBMITTED_TO_WAREHOUSE
161895207 - - Plain Jog Pants with Elasticised Waistband and Pocket Detail                   REFUND_IN_PROGRESS

Thanks for your assistance.

Regards,
Abhishek Sisodia

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