Subject: Re: Late refund //// 9766121668
From: Inayat Ali <[email-masked]>
To: Dipesh Regmi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>, con loc <[email-masked]>, deepak damodaran <[email-masked]>
Date: Tue, 21 Jan 2020 05:54:33 -0700 (MST)

Hi Dipesh 

Still not reflecting on payment transaction as a successful refund, considering it was processed on 5th Jan. 

Payment Transactions 

Time 
Type 
Request id 
Amount 
Transaction status 
Transaction status details 

+ 
	
1/3/20 2:40 PM 
	
AUTHORIZATION 
	
9766121668 
	
AED235.20 
	
ACCEPTED 
	
596651 

+ 
	
1/4/20 2:56 PM 
	
CAPTURE 
	
9766121668 
	
AED235.20 
	
ACCEPTED 
	
SUCCESFULL 

Please check and share an update. 

Thanks 
Inayat Ali 

From: "Dipesh Regmi" <[email-masked]> 
To: "ali inayat" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "con loc" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Sent: Tuesday, 21 January, 2020 18:06:54 
Subject: RE: Late refund //// 9766121668 

Hi Team, 

It’s done with process. 

FYR, 

	

RMA 

Number 	

Customer Order 	

Return Date 	

Receipt Date 	

Item Id 	

Item Description 	

Concept 	

Expected 

Qty 	

Received 

Qty 

42706142 	

9766121668 	

05-Jan-2020 	

21-Jan-2020 	

161743435 	

TB JACQ ZIP THR CAT HOODIE 	

6 	

1 	

1 

42706142 	

9766121668 	

05-Jan-2020 	

21-Jan-2020 	

161913735 	

TB WVN CATG BULL TWILL 5PKT PANT 	

6 	

1 	

1 

42706142 	

9766121668 	

05-Jan-2020 	

21-Jan-2020 	

161943973 	

JACQUARD seamless leggings 	

6 	

1 	

1 

Thank you! 

Best Regards, 

Dipesh Regmi 

From: Inayat Ali <[email-masked]> 
Sent: Tuesday, January 21, 2020 4:30 PM 
To: Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; Deepak Damodaran <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Late refund //// 9766121668 

External email sender, please take precaution. 

Hi Team 

Please process the refund for Order (9766121668). As per the tracking id RP0105000771, all items were delivered to the warehouse. 

The customer is chasing us on his delayed refund. 

We look forward to hear from you soon. 

Thanks 

Inayat Ali 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 21 January, 2020 09:06:07 
Subject: Late refund //// 9766121668 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date: Jan 3, 2020 

Order ID: 9766121668 

RMA: 42706142 

Return Tracking ID: RP0105000771 

Assistance Required: Process the refund. 

Issue Description: Customer raised a return request for 3 items and as per customer he handed over items to the courier team and delivered to warehouse on 7 Jan, 2020. 

But according to the Hybris the refund has been not processed yet. 

The name of the items: 

​ 

161743435 - - Textured Hooded Sweatshirt with Long Sleeves and Zip Closure 

161913735 - - Solid Joggers with Drawstring Closure and Cuffed Hem 

161943973 - - Textured Seamless Leggings with Elasticized Waistband 

Kindly check and update as customer is chasing us for his refund. 

Thank you for your help! 

Regards, 

Shivani 

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