Subject: Re: Refund Not Proccessed "6455434094"
From: Inayat Ali <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>, [email-masked], [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Sisodia <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 21 Jan 2020 05:48:08 -0700 (MST)

Hi Team 

Please assist with Order ID: 6455434094. 

The customer placed the order on 3 Dec and it was not delivered and returned to the warehouse (Total items 2). 

Code 
Tracking ID 
Carrier 
Shipping Date 
Actual Delivery Date 
Description 
Status 

- 
	
88887002275220191203 
	
S000319433512 
	
SHIPA 
	
12/3/19 5:56 PM 
	
12/14/19 9:02 PM 

NOT_DELIVERED 

Order Details 

Product 
Base Price 
Quantity 
Total Price 
Status 

Plain Jog Pants with Elasticised Waistband and Pocket Detail 
	
67 
	
1 
	
67 
	
NOT_DELIVERED 

Printed Sweatshirt with Round Neck and Long Sleeves 
	
57 
	
1 
	
57 
	
NOT_DELIVERED 

Refund is pending, request to initiate. 

Thanks 
Inayat Ali 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 21 January, 2020 13:19:22 
Subject: Refund Not Proccessed "6455434094" 

Hi Team, 

This case has been escalated twice and still no response. And status on hybris is same as before. Please look into this and try to reach it to a resolution. 

URL Issue : [ https://landmarkgroupservice.freshdesk.com/a/tickets/396132 | https://landmarkgroupservice.freshdesk.com/a/tickets/396132 ] 

Problem Statement : Refund Not Proccessed 

Order Date : Dec 3, 2019 
Order ID: 6455434094 
Tracking ID: S000319433512 

Assistance Required : Process the refund 

Issue Description : Customer order has been not delivered but returned and the order has been delivered back to warehouse successfully on 25 Dec, 2019. Status of refund is 
162017948 - - Printed Sweatshirt with Round Neck and Long Sleeves SUBMITTED_TO_WAREHOUSE 
161895207 - - Plain Jog Pants with Elasticised Waistband and Pocket Detail REFUND_IN_PROGRESS 

Thanks for your assistance. 

Regards, 
Abhishek Sisodia