Subject: RE: Late refund //// 9766121668
From: Dipesh Regmi <[email-masked]>
To: Inayat Ali <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>, Con Loc <[email-masked]>, Deepak Damodaran <[email-masked]>
Date: Tue, 21 Jan 2020 12:36:54 +0000

Hi Team,

It’s done with process.

FYR,

RMA
Number
Customer Order
Return Date
Receipt Date
Item Id
Item Description
Concept
Expected
Qty
Received
Qty
42706142
9766121668
05-Jan-2020
21-Jan-2020
161743435
TB JACQ ZIP THR CAT HOODIE
6
1
1
42706142
9766121668
05-Jan-2020
21-Jan-2020
161913735
TB WVN CATG BULL TWILL 5PKT PANT
6
1
1
42706142
9766121668
05-Jan-2020
21-Jan-2020
161943973
JACQUARD seamless leggings
6
1
1

Thank you!

Best Regards,
Dipesh Regmi

From: Inayat Ali <[email-masked]>
Sent: Tuesday, January 21, 2020 4:30 PM
To: Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late refund //// 9766121668

External email sender, please take precaution.
Hi Team

Please process the refund for Order (9766121668). As per the tracking id RP0105000771, all items were delivered to the warehouse.

The customer is chasing us on his delayed refund.

We look forward to hear from you soon.

Thanks
Inayat Ali

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 21 January, 2020 09:06:07
Subject: Late refund //// 9766121668

Hi Team,

Problem Statement: Refund Not Processed
Order Date: Jan 3, 2020
Order ID: 9766121668
RMA: 42706142
Return Tracking ID: RP0105000771

Assistance Required: Process the refund.

Issue Description: Customer raised a return request for 3 items and as per customer he handed over items to the courier team and delivered to warehouse on 7 Jan, 2020.

But according to the Hybris the refund has been not processed yet.

The name of the items:
​
161743435 - - Textured Hooded Sweatshirt with Long Sleeves and Zip Closure
161913735 - - Solid Joggers with Drawstring Closure and Cuffed Hem
161943973 - - Textured Seamless Leggings with Elasticized Waistband

Kindly check and update as customer is chasing us for his refund.

Thank you for your help!

Regards,
Shivani

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