Subject: Re: Late refund /// 9765838006
From: Inayat Ali <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 21 Jan 2020 05:36:24 -0700 (MST)

Hi Shivani 

Please follow the steps for escalation, level 2 escalation is missing. 

Once, all permissible level gets exhaust we escalate via dxb. 

Let me know, if there's any doubts. 

Thanks 
Inayat Ali 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 21 January, 2020 09:15:07 
Subject: Late refund /// 9765838006 

Hi Team, 

Ticket number: 397374 
Problem Statement: Refund Not Processed for undelivered order 
Order Date : Dec 31, 2019 
Order ID: 9765838006 
Tracking ID: FP1231000333 
Assistance Required: Need urgent refund for undelivered order 
Issue Description: Customer placed an order on 31 Dec, 2019 and it was not received by the customer and returned back to warehouse on 16 Jan, 2020. But the refund for undelivered order still not process. 
Kindly check and update as customer is waiting for her refund. 
Thank you for your help! 

Regards, 
Shivani