Subject: Re: Late refund //// 9766121668
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 21 Jan 2020 05:29:56 -0700 (MST)

Hi Team 

Please process the refund for Order (9766121668). As per the tracking id RP0105000771, all items were delivered to the warehouse. 

The customer is chasing us on his delayed refund. 

We look forward to hear from you soon. 

Thanks 
Inayat Ali 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 21 January, 2020 09:06:07 
Subject: Late refund //// 9766121668 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date: Jan 3, 2020 
Order ID: 9766121668 
RMA: 42706142 
Return Tracking ID: RP0105000771 

Assistance Required: Process the refund. 

Issue Description: Customer raised a return request for 3 items and as per customer he handed over items to the courier team and delivered to warehouse on 7 Jan, 2020. 

But according to the Hybris the refund has been not processed yet. 

The name of the items: 
​ 
161743435 - - Textured Hooded Sweatshirt with Long Sleeves and Zip Closure 
161913735 - - Solid Joggers with Drawstring Closure and Cuffed Hem 
161943973 - - Textured Seamless Leggings with Elasticized Waistband 

Kindly check and update as customer is chasing us for his refund. 

Thank you for your help! 

Regards, 
Shivani