Subject: RE: Late Refund #6452646949
From: Sagaya Suresh Kumar <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Tue, 21 Jan 2020 12:28:11 +0000

Dear Team – Kindly provide Manual Refund to customer and close this case!!

With reference to ticket: 301887
Order: 6452646949
RMA: 23076059
Return tracking: 34128513553867

Customer saying that he has returned three items under RMA: but as per hybris the status of one item (160252182 - - Juniors Round Shower Cap) is submitted to warehouse, items which is returned by customer
160252182 - - Juniors Round Shower Cap
161650795 - - Juniors 5-Piece Comforter Set
161684119 - - Juniors Tyson Travel Cot with Changer

Regards
Sagaya Suresh
+966 565165997
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, January 21, 2020 3:20 PM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Late Refund #6452646949

External email sender, please take precaution.
Hi Team,

With reference to ticket: 301887
Order: 6452646949
RMA: 23076059
Return tracking: 34128513553867

Customer saying that he has returned three items under RMA: but as per hybris the status of one item (160252182 - - Juniors Round Shower Cap) is submitted to warehouse, items which is returned by customer
160252182 - - Juniors Round Shower Cap
161650795 - - Juniors 5-Piece Comforter Set
161684119 - - Juniors Tyson Travel Cot with Changer

can you please check if you have received the item at warehouse or not to refund for customer as customer is chasing for the refund.

Regards,
Fauzan

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