Subject: Re: Wrong item delivered - Non- returnable//8367276181
From: Inayat Ali <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 21 Jan 2020 05:17:08 -0700 (MST)

Hi Midhun 

Please advise on the below raised concern. 

Thanks 
Inayat Ali 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 21 January, 2020 08:07:30 
Subject: Wrong item delivered - Non- returnable 

Hi Team, 
Problem Statement: Delivered different colour item 
Order Date : Jan 13, 2020 
Delivery Date: Jan 15, 2020 
Order ID: 8367276181 
Tracking ID: 100040401771 
Assistance Required: Need Return and Refund or Replacement 
Issue Description: Customer placed an order for the item of blue colour on 13 Jan, 2020 which was delivered on 15 Jan. 
Now customer is informed us that he received different colour (pink) of the item he also shared the images. 
The name of the item is: 161717023 - Juniors Sophia Side Bassinet and cost of the item is KWD 33.60 
The item which customer has purchased: 
https://www.babyshopstores.com/ae/en/Baby-and-Moms/Nursery/Furniture/Cribs-and-Beds/Cradles-and-Bassinets/BABYSHOP-Juniors-Sophia-Side-Bassinet/p/161717023 
Also, the item is non-returnable. Kindly check and advice what can we do in this case. 

Thank you for your help! 
Regards, 
Shivani