Subject: Assistance for Case id- 398668 Order Number: 6460070062
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 21 Jan 2020 02:39:18 -0700 (MST)

Hi Team, 

We request you to please help us to resolve the below issue as it's been more than 15 days since the order was placed still the order status is READY_TO_SHIPPED. 

Kindly note that we have already escalated the below issue to the warehouse and as per the response "The said item already forwarded to our Dammam WH w/ del. #: 323446 on dated 08th Jan. 2020" 

Problem statement: Order status not updated as ready for collection as it shipped from the warehouse to the store on 8/1/2020 

Case id- 398668 
Order Number: 6460070062 
Order Created: Jan 7, 2020 
Order Delivery Mode: Store pickup 
Store: Max60143 
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Assistance required: Update the status for the above order as ready for pick up and do let us know once it has done. 
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Kindly note that we have received the information from the warehouse that the above order has shipped from the warehouse to the store on 8/1/2020. 
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We request you to please see the attachment and do the needful on a priority basis. 

Regards, 
Manish